Subject: Re: Late collection and refund issue / 6462994363
From: Shakeeb Arsalan <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 15 Feb 2020 07:55:56 -0700 (MST)

Hi Rehan, 

The customer till now is thinking that the amount will be refunded to a bank account (as he is tilling you that he doesn't have any) so please educate him about my credit, because it seems that he doesn't know that he can use the amount in another order, Moreover you can ask the customer to visit the nearest store to return the items if he wants the refund in cash, 

From: "Rehan Khan" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 15 February, 2020 12:55:09 
Subject: Late collection and refund issue / 6462994363 

Hi Team, 

Customer received wrong item and in another item he has sizing issue, so we raise a return request on her behalf and also escalate courier team twice. 
But no action has been taken. 

Customer has placed his order by cash on delivery so amount will be refund in his MyCredit. 
But customer is saying that he wants his money as a cash form not in his MyCredit. 

So please do the needful as soon as possible. 

Order number - 6462994363 
Ticket number - 429981 

Regards 
Rehan