Subject: RE: C&C Issue - 9768133437
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 15 Feb 2020 13:08:28 +0000

FYI

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, February 15, 2020 2:59 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>
Subject: C&C Issue - 9768133437

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9768133437
Store ID: Babyshop - 21168, Al Gurair Centre

Order placed on Jan 22, 2020 and the status is still showing ready to ship. WH has confirmed they shipped the order to store and store is saying they did not receive it. Customer is requesting for a refund. Value of the order is AED 15 only however, since the status of the order is still ready to ship we are unable to raise an RMA to have a refund processed for this either.

Please help us close this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 15, 2020 11:36:51 AM
Subject: Fwd: Late Shipment So Need Cancellation "9768133437"

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 10:57:12
Subject: Fwd: Late Shipment So Need Cancellation "9768133437"

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 February, 2020 11:56:08
Subject: Late Shipment So Need Cancellation "9768133437"

Hi Team,

Please assist in cancelling this order as I Have already escalated it twice for cancellation and still getting advised for re-shipping the order from the Babyshop Warehouse Team

Please look into this once more as customer and myself are clear for cancellation.

So I request you for your humble assistance and kindly raise it to cancellation.

Problem Statement: Late Shipment So Need Cancellation

Order Date : 22 Jan, 2020
Order ID: 9768133437
Tracking ID: 976813343710010001

Assistance Required: Need Urgent Cancellation

Issue Description: The order was placed 22 Jan, 2020 but till now the order has not been shipped from the warehouse. Please cancel and process the refund for this order.

Warehouse confirmed 9 days back that order is delivered to store and store confirmed yesterday that such order is not there.

Order Amount : AED 15.00

The Customer is back on us for the refund.

Thanks for your assistance.

Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#420460] - Fw: Your Click & Collect order is confirmed!
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Centrepoint <[email-masked]>, DoloresCordova <[email-masked]>, Praveen Jawadi <[email-masked]>, Bsu Wml <[email-masked]>, Bsu Despatch <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 15 Feb 2020 13:08:08 +0000

Hi @Bsu Despatch<mailto:[email-masked]>@Bsu Wml<mailto:[email-masked]>,

Any update on the same?

Regards
Imran

From: Sachin Maheshwari <[email-masked]>
Sent: Monday, February 3, 2020 6:21 PM
To: Centrepoint <[email-masked]>; DoloresCordova <[email-masked]>; Praveen Jawadi <[email-masked]>; Bsu Wml <[email-masked]>; Bsu Despatch <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: [#420460] - Fw: Your Click & Collect order is confirmed!

@Bsu Wml<mailto:[email-masked]> , @Bsu Despatch<mailto:[email-masked]>

Please share the POD for this order & if there is no POD, please re-ship the order.

Regards
Sachin
04-5175412

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 3, 2020 10:09 AM
To: DoloresCordova <[email-masked]<mailto:[email-masked]>>; Praveen Jawadi <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#420460] - Fw: Your Click & Collect order is confirmed!

External email sender, please take precaution.
Problem Statement: Late Shipment So Need Cancellation

Order Date : 22 Jan, 2020
Order ID: 9768133437
Tracking ID: 976813343710010001

Assistance Required: Need Urgent Cancellation

Issue Description: The order was placed 22 Jan, 2020 but till now the order has not been shipped from the warehouse. Please cancel and process the refund for this order.

Warehouse confirmed 6 days back that order is delivered to store and store confirmed yesterday that such order is not there.

Thanks for your assistance.

Regards,
Abhishek Sisodia
On Sun, 2 Feb at 11:52 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Problem Statement: Late Shipment So Need Cancellation

Order Date : 22 Jan, 2020
Order ID: 9768133437
Tracking ID: 976813343710010001

Assistance Required: Need Urgent Cancellation

Issue Description: The order was placed 22 Jan, 2020 but till now the order has not been shipped from the warehouse. Please cancel and process the refund for this order.

Warehouse confirmed 6 days back that order is delivered to store and store confirmed yesterday that such order is not there.

Thanks for your assistance.

Regards,
Abhishek Sisodia
On Mon, 27 Jan at 1:20 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #420460<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/420460>

Problem Statement: Late Shipment

Order Date : 22 Jan, 2020
Order ID: 9768133437
Tracking ID: 976813343710010001

Assistance Required: Need Urgent Shipment & Quick Delivery

Issue Description: The order was placed 22 Jan, 2020 but till now the order has not been shipped from the warehouse. Please arrange the shipment asap and delivery on priority basis.
Thanks for your assistance.

Regards,
Abhishek Sisodia
On Sun, 26 Jan at 2:40 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #420460<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/420460>

Problem Statement: Late Shipment
​
Order Date : 22 Jan, 2020
Order ID: 9768133437
Tracking ID: 976813343710010001

Assistance Required: Need Urgent Shipment & Quick Delivery

Issue Description: The order was placed ​22 Jan, 2020 but till now the order has not been shipped from the warehouse. Please arrange the shipment asap and delivery on priority basis.
​
Thanks for your assistance.

Regards,
Abhishek Sisodia

420460:1125156