Subject: RE: Damaged item - 6460284411
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Sat, 15 Feb 2020 12:43:23 +0000

Hi Sachin,

Please help us to get this resolved.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, February 15, 2020 11:19 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>
Subject: Damaged item - 6460284411

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 11:04:09 PM
Subject: Re:  damaged item/6460284411

Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 February, 2020 18:20:17
Subject: WWD damaged item/6460284411

HI TEAM.

Problem Statement: Damaged item delivered
Order Date : Jan 9, 2020
Order ID: 6460284411
Tracking ID: S000420249133
Delivery Date: 12/01/2020
Assistance Required: Replacement

Issue Description: Customer emailed us informing that she placed order for ( 161817759 - - Juniors Brent Travel System ) and its been delivered to him on 12/01/2020. But he received it damaged and the item is non returnable. And the customer is chasing us for replacement. So kindly assist.

we have escalated to the concerned department many times but did not get any resolution.

Regards,
Abdel moneim.

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