Subject: Order not delivered to customer(6462102385) (442890)
From: Abhishek Bargaonkar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 15 Feb 2020 05:31:04 -0700 (MST)

Hi Team, 

Problem Statement: Order not delivered to customer (Customer do not want her order now) 

Order Date : 22 Jan 2020 

Order ID: 6462102385 

Tracking ID: 45066294545 

Assistance Required: Kindly return the order back to the warehouse as it is already delayed for 15 days and customer does not want it now. 

Issue Description: The customer is complaining that he did not received the order and it shows as delivered on 03 Feb 2020 on hybris. When we escalated it to the courier team to provide the proof of delivery they said it is under delivery and they have not delivered it yet. Now the customer is asking for the refund for her order as she has ordered for some occasion. 

Kindly return the order to warehouse as soon as possible as its not delivered to the customer yet so we can process the refund for the customer. 

Attaching the screenshot for your reference. 

Request you to look into this and do the needful. 

Regards, 
Abhishek Borgaonkar