Subject: Voucher Issue - 8368126259"
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Sat, 15 Feb 2020 03:52:48 -0700 (MST)

Hi Team, 

Customer placed an order with us, once the order was placed he received an email containing a promo code for 10% off. When the customer tried using this voucher, he received an error saying the voucher has already expired. Customer is complaining that the email did not mention any expiry date for the voucher. Please find attached the screenshot of email customer shared. 

We raised a Jira for the same and was advised to either offer a new voucher to customer or take approval from concept to extend it. 

Please advise if a new voucher can be issued in this case or to raise with concept, Thank you for your help. 

Regards, 
Apoorv 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, February 15, 2020 10:39:32 AM 
Subject: InValid Voucher "8368126259" 

Hi Team, 
​ 
Please note that customer was given a voucher of 10% discount from our end on her last purchase. 

However the mail from centre point didn't mention the expiry date and it was 31st Jan, 2020. 

So, customer could not use the voucher before 31st Jan, 2020 and it showed him invalid. I have raised the JIRA for the resolution and they have advised to take it up with the respective concept i.e Centrepoint. 

Order Number: 8368126259 
Customer: Stanley Joseph 
Order Created: Jan 22, 2020 
Order Delivery Mode: Store pickup 
CODE : CPKW10 
​ 
So, I request you to either validate the voucher again which is mentioned above or issue a new voucher. 

Thanks for the assistance. 

Regards, 
Abhishek Sisodia