Subject: Re: Return Not processed -
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 15 Feb 2020 03:11:32 -0700 (MST)

Nikhil, 

Refund has already processed. inform the customer and close the case. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, February 14, 2020 6:35:39 AM 
Subject: Re: Return Not processed - 

Dear Apoorv, 

Please follow up on this case. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 10 February, 2020 22:50:37 
Subject: Fwd: Return Not processed - 

Dear Apoorv, 

Please find below details:- 

The return AWB is 45059899220, but the items were returned to WH under AWB 45058584594. 

Kindly assist in the refund process. 

regards, 
Nikhil. 

Hi Team, 

Problem Statement: Refund not processed 
Order Date : 19 Dec 2019 
Order ID: 6457315798 
Return Tracking ID: 45059899220 
Reference No: L302106 
Assistance Required: Kindly ​process the refund urgently. 

Issue Description: Customer raised a return request on Dec 30, and the returned items were collected and returned to WH on Jan 01, under the return tracking number 45058584594 as per the confirmation by Aramex team. Kindly process the refund asap. 

Regards, 
Nikhil. 

From: "Ksaconloc Returns" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Suvadeep Saha" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 9 February, 2020 21:21:18 
Subject: RE: Return Not processed - 

Dear Shababe, 

Received another order in the following AWB 45058584594 that we have received and processed from our end please find below details 

	

Order No 	

Forward AWB 	

Pieces 	

Return AWB 	

Packages 	

Return rcv date 	

Pallet No 	

Return Type 	

Remarks 	

Courrier 

6454720375 	

45053959031 	

1 	

45058584594 	

1 	

18-Dec-19 	

1 	

CR 	

Aramex 

Thanks, 

Ratheesh. 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Sunday, February 9, 2020 6:43 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Return Not processed - 6457315798 

Hi Rateesh [ mailto:[email-masked] | 
@Ksaconloc Returns ] 

Can you please update below RMAs status. 

Looping in [ mailto:[email-masked] | 
@Suvadeep Saha ] Please have a look into this. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 7:36 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Not processed - 6457315798 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6457315798 
AWB: 45058584594 

Customer has returned the following items under above AWB: 

161781932 - - FIORELLI Textured Tote Bag with Double Handles 

161658284 - - Bossini Textured Shirt with Spread Collar and Long Sleeves 

As per the tracking we have already receive them on Jan 1, 2020 however, the following RMA: 23160044 has still not processed. The case has been escalated multiple times to Conloc but we are not receiving any response. 

Please help us close this case. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 9 February, 2020 05:01:16 
Subject: Refund not processed yet 

Dear Fauzan, 

With regards to Order No 6457315798, Ticket No 440746, refund is pending since Jan 01. 

Kindly assist. 

Regards, 

Nikhil. 

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