Subject: RE: WWD Damaged item delivered/ 6454701729
From: Venugopalam Rama <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, IranBudhathoki <[email-masked]>, Navaz Nt <[email-masked]>, Sachin Maheshwari <[email-masked]>, Kanteeban Singaravelu <[email-masked]>, Vinod Sharma <[email-masked]>, Parvez Khan <[email-masked]>
Cc: ": Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Bsj Nf <[email-masked]>
Date: Sat, 15 Feb 2020 07:16:28 +0000

Dear Team,

Below Order from Riyadh

Please Update @Parvez Khan<mailto:[email-masked]>

Regards,
Venu
2053
From: Kanteeban Singaravelu <[email-masked]>
Sent: Saturday, February 15, 2020 8:43 AM
To: Venugopalam Rama <[email-masked]>
Subject: Fwd: WWD Damaged item delivered/ 6454701729

Please check and reply asap
Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 15, 2020 8:36:22 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Kanteeban Singaravelu <[email-masked]<mailto:[email-masked]>>; Vinod Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Subject: WWD Damaged item delivered/ 6454701729

Hi

@Kanteeban Singaravelu<mailto:[email-masked]>@Vinod Sharma<mailto:[email-masked]>

Please check the below order status we have checked the order but unable to GDMS and still not showing our side. So kindly check your side which currier in delivery update to our support team.

[A screenshot of a cell phone  Description automatically generated]

Best Regards,

HARUN

Babyshop GDMS Operation

Jeddah-2113

Mob-0544358297

From: Shakeeb Arsalan
Sent: Friday, February 14, 2020 1:51 PM
To: IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD Damaged item delivered/ 6454701729

External email sender, please take precaution.

________________________________

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 February, 2020 11:11:00
Subject: WWD Damaged item delivered/ 6454701729

Hi team,

WWD DAMAGED ITEM

Problem Statement: BABYSHOP TEAM

Order Date : Nov 29, 2019

Order ID: 6454701729

Tracking ID: 34182012006526

Item id:    160306739 - - Juniors Foldable Baby Buggy

The first reported by customer on: Sat, 18 Jan 2020 at 6:07 AM

Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he received the item but the item which they received is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

we have escalated to the warehouse many times but got no solution.

Regards,

Asjad

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com