Subject: Re: On validation cancel // 6464900404
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, [email-masked]
Date: Thu, 13 Feb 2020 10:33:27 -0700 (MST)

Hi Team, 

Kindly assist with the following concern. 
We can see COMMUNICATION_PROBLEM in the transaction status, How ever the refund has been followed on successfully. 
The customer is asking about his refund. 
Kindly advise us. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 13 February, 2020 18:58:48 
Subject: On validation pending // 6464900404 

Hi Team, 

With reference to order number # 6464900404 and ticket number # 459680, the customer enquired about the order processing and his refund. The payment transaction in the hybris is showing communication problem, kindly check with concerned team and update us asap. 

Regards, 
Algaily