Subject: RE: Late Shipping C&C /// 9769010900
From: Sachin Maheshwari <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Jaquiline Guzman <[email-masked]>, Bsu Dxb <[email-masked]>, mia vanissa <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Thu, 13 Feb 2020 14:01:15 +0000

Hi @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>,

Order has been received in store & has been updated as Ready for collection.

Please do inform customer accordingly.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Thursday, February 13, 2020 9:05 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Jaquiline Guzman <[email-masked]>; Bsu Dxb <[email-masked]>; mia vanissa <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>
Subject: RE: Late Shipping C&C /// 9769010900

Hi @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>,

Please note that @Jaquiline Guzman<mailto:[email-masked]> is not a POC for C&C related queries.

And mentioned in trail email below, status is Ready To Shipped, so we need to have POD from warehouse.

@Bsu Wml<mailto:[email-masked]>, please check & confirm when this order was sent to store & share the POD.

@Bsu Dxb<mailto:[email-masked]> , @mia vanissa<mailto:[email-masked]>, Please check for this order in store & confirm receipt.

Regards
Sachin
04-5175412

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 13, 2020 9:01 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Jaquiline Guzman <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C /// 9769010900

HI @Jaquiline Guzman<mailto:[email-masked]>

Please assist and check with store if mention  C&C ready for pickup

Mahmoud

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 8:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C /// 9769010900

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.
We couldn't find the store contact details in the sheet we are having.

Please Advise.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 23:18:25
Subject: Late Shipping C&C ///  9769010900

Hi Team,

Ticket number: 450532
Problem Statement: Late Shipping C&C
Order Date : Feb 1, 2020
Order ID: 9769010900
Store code: Babyshop10004
Tracking Id: 976901090010010001
Assistance Required: Need Urgent Shipping

Issue Description: Customer placed order on Feb 1, and till now he has not received the order. As per the hybris the order status is READY_TO_SHIPPED.

Customer is chasing us for the order as customer was having flight on 7 Feb but due to late delivery he has schedule his flight by 13 Feb, 2020 and this is a gift for his niece so he needs this order by 12 Feb, 2020.

Also, now customer is asking for the compensation as he has faced so much trouble because of the late delivery.

Kindly check and update.

Thank you for your help!

Regards,
Shivani

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