Subject: Re: damaged item/6460284411
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 13 Feb 2020 03:52:09 -0700 (MST)

Hi team, 

Any update? 

Regards 
Asjad 

From: "Asjad Hussain" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, February 11, 2020 12:44:42 PM 
Subject: Re: damaged item/6460284411 

Hi team, 

Any update? 

Regards 
Asjad 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, February 9, 2020 11:04:09 PM 
Subject: Re: damaged item/6460284411 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 February, 2020 18:20:17 
Subject: WWD damaged item/6460284411 

HI TEAM. 

Problem Statement: Damaged item delivered 
Order Date : Jan 9, 2020 
Order ID: 6460284411 
Tracking ID: S000420249133 
Delivery Date: 12/01/2020 
Assistance Required: Replacement 

Issue Description: Customer emailed us informing that she placed order for ( 161817759 - - Juniors Brent Travel System ) and its been delivered to him on 12/01/2020. But he received it damaged and the item is non returnable. And the customer is chasing us for replacement. So kindly assist. 

we have escalated to the concerned department many times but did not get any resolution. 

Regards, 
Abdel moneim.