Subject: Re: Assistance required: Case id - 446051 Order Number: 6463330398
From: Manager Cpr10 <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Qazi Mohammed <[email-masked]>, Anwar Abdullah <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 12 Feb 2020 20:18:57 +0000

Dear Team,

 Item we have received 10 days before even we have updated on same time sahla store.please inform to customer to come and collect .

Regards,

Asif

Mall Manager

Centrepoint - Riyadh Gallery

Tel: +966 112078284, Mobile: +966 559584710
Email: [email-masked]<mailto:[email-masked]>

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arab

________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, February 12, 2020 8:14 PM
To: Manager Cpr10 <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Assistance required: Case id - 446051 Order Number: 6463330398

External email sender, please take precaution.

Hi Team,

can you please assist to locate where is the order 6463330398,
Please do the needful.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Wednesday, 12 February, 2020 07:48:48
Subject: Assistance required: Case id - 446051 Order Number: 6463330398

Hi Team,

Kindly assist us to resolve the below issue as the customer is chasing us on continious basis.
​
Problem statement: Order not shipped from the warehouse to the store

Case id - 446051
Order Number: 6463330398
Order Created: Jan 31, 2020
Order Delivery Mode: Store pickup
Store: Centrepoint21050

Assistance required: 1. Urgent deliver to the store
2. Update the status as ready for Pickup
3. Call the customer for the collection

Kindly note that the above order is still not shipped from the warehouse to the store and its consignment status is READY_TO_SHIPPED.

Kindly expedite the process so that it could be ready for pickup as soon as possible.

Regards,
Manish

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