Subject: Re: Need call Back 7666902483 Customer's contact NO : +97338785808
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Wed, 12 Feb 2020 09:07:20 -0700 (MST)

Hi Team, 

Kindly follow the concern bellow and arrange a call back to the customer, However the refund has been initiated to the customer. 
But still he wants to talk to somebody from the office. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 06:01:17 
Subject: Need call Back 

Hi Team, 

Ticket number: 455287 
Problem Statement: Refund complain 
Order Date : Jan 10, 2020 
Order ID: 7666902483 
Tracking ID: 202001121349268 
Assistance Required: Need call back 

Issue Description: Customer contacted us and reported that he received wrong item in his recent purchase. 
​ 
So, Algaili told him that refund has been initiated for this order and do not need to return the wrong item and he also informed customer that refund will be credited in his account in next 24 - 48 hours. 
​ 
But there is not RMA has created for this order and there is no refund has processed yet. 
​ 
Now, customer came back again and asking for the refund , So I have informed there is no return request created for the item so there will be no refund. 
​ 
So, he shared the screenshot of the chat with Algaili and now want to complain to senior and we have already informed we will process the refund on priority but he still wants a call back on the number #38785808 
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Kindly check and update. 
​ 
Thank you for your help! 
​ 
Regards, 
Shivani