Subject: RE: Return Issue - 6456392742
From: Ksaconloc Returns <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 12 Feb 2020 11:57:31 +0000

Dear,
Request is noted, we will check for this 6456392742

Regards,
Mohammad ayaz

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, February 12, 2020 7:03 AM
To: Mohd Imran <[email-masked]>; Ksaconloc Returns <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>
Subject: Re: Return Issue - 6456392742

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below case. Kindly help us to close this as it is pending since 1 month.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 8 February, 2020 14:15:40
Subject: RE: Return Issue - 6456392742

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Kindly check and process refund shipment delivered to warehouse.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 12:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Return Issue - 6456392742

External email sender, please take precaution.
Hi Team,

Kindly help us close this case. We are not getting any updates on this case from the concerned teams. This has been escalated already to concept - Otto as per instructions, no reply still.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 3:18:22 AM
Subject: Re: Return Issue - 6456392742

Hi Team,

We have already escalated this case to [email-masked]<mailto:[email-masked]> but did not get any response.

Please check and update.

Regards,
Shivani

From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 February, 2020 15:53:07
Subject: RE: Return Issue - 6456392742

Please escalate this case to [email-masked]<mailto:[email-masked]>.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 5:15 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Issue - 6456392742

External email sender, please take precaution.
Hi Team,

Kindly check the below case, as per the instructions this has been forwarded the to the concept for approval multiple times however, receiving no response on the same.

Please help us close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "hussam fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 11:05:51 AM
Subject: Fwd: Return Issue - 6456392742

Hi Hussam,

Could you please help us in below concern as we are waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Hussam Fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 12:50:00 AM
Subject: Re: Return Issue - 6456392742

Hi Hussam,

We are still waiting your response on below concern.

Kindly advise if the return can be approved. Thank you for helping us closing this case.

Regards,
Fauzan
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "hussam fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 January, 2020 01:51:43
Subject: Re: Return Issue - 6456392742

Hi Hussam,

With reference to the order number: 6456392742
AWB: 34168906027982

Please look at the below case. Customer returned the following items:
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail
161844294 - - Solid Biker Jacket with Long Sleeves

We have received them since Dec 23, 2019 and the return have still not processed. We have escalated this multiple times to conloc but we are not receiving any replies. Customer is chasing for his refund.

Customer has no history of previous/similar complaints. He is shopping with us since Nov 2018 and has a total of 12 completed orders valuing a total of SAR 3443.45.

Kindly advise if the return can be approved. Thank you for helping us closing this case.

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "hussam fahim" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 17, 2020 11:43:57 PM
Subject: Fwd: Return Issue - 6456392742

Hi Hussam,

With reference to the order number: 6456392742
AWB: 34168906027982

Please look at the below case. Customer returned the following items:
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail
161844294 - - Solid Biker Jacket with Long Sleeves

We have received them since Dec 23, 2019 and the return have still not processed. We have escalated this multiple times to conloc but we are not receiving any replies. Customer is chasing for his refund.

Customer has no history of previous/similar complaints. He is shopping with us since Nov 2018 and has a total of 12 completed orders valuing a total of SAR 3443.45.

Kindly advise if the return can be approved. Thank you for helping us closing this case.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 12:38:54 PM
Subject: RE: Return Issue - 6456392742

Hi Apoorv,

If CONLOC doesn’t reply within the day, go ahead and get approval from concept head to get this refunded.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:39 AM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Return Issue - 6456392742

External email sender, please take precaution.
Hi team,

With reference to the order number: 6456392742
AWB: 34168906027982

Kindly confirm if we have received the following items under the above mentioned AWB:
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail
161844294 - - Solid Biker Jacket with Long Sleeves

AWB is showing we have received them at the WH already. If so, kindly process them under RMA: 23096471 on priority. Case is pending since over 10 days.

We have already escalated this multiple times however, receiving no response on the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 7:23:10 AM
Subject: Late Refund /// 6456392742

Hi Team,

Ticket number: 389044
Problem Statement: Refund Not Processed
Order Date : Dec 10, 2019
Delivery Date: Dec 16, 2019
Order ID: 6456392742
RMA: 23096471
Return Tracking ID: 34168906027982
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for 2 items and as per customer he handed over the items to the courier team.

As per the tracking details the item has been returned to warehouse on 23 Dec, 2019 but still refund is not processed.

The returned item are:
​
162015486 - - Skinny Fit Full Length Mid Waist Jeans with Pocket Detail
161844294 - - Solid Biker Jacket with Long Sleeves

We have escalated this case on 6 Jan, 2020 to conloc team but did not get any response.

Kindly check and update as customer is waiting for his refund.

Thank you for your help!

Regards,
Shivani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com