Subject: RE: C&C Issue - 6459386561
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anwar Abdullah <[email-masked]>, Manager.Jarir <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmad Daher <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 12 Feb 2020 08:55:42 +0000

Hi Anwar,

Please check on below case.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, February 11, 2020 9:29 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ahmad Daher <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: C&C Issue - 6459386561

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6459386561

Customer is complaining that the order was never picked up. The status of the order is showing pickup completed. The same was escalated to the store for POD however, receiving no response.

Kindly look into this and assist in closing the case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 20:29:16
Subject: Pick up issue _6459386561

Ticket 441924

Dear Team

Order Date : Jan 3, 2020
Order ID: 6459386561
Store Code: Splash21132
Tracking ID:  645938656122999991

Customer claims that, he did not pick up his order, and in other hand store marks the order as pickup complete

Please check and advise

Regards
Ahmad

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