Subject: RE: Late Shipping // 6459041971
From: Sagaya Suresh Kumar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: ali inayat <[email-masked]>, Escalations Dxbteam <[email-masked]>, Abdel Moneim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 12 Feb 2020 06:50:21 +0000

Dear Team – Please provide manual refund to customer and close this case

ORDER NO – 6459041971 Item code - 161852090 - - Textured Jacket with Long Sleeves and Pocket Detail

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, February 12, 2020 8:40 AM
To: Sree Adhikessavan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Jed Conlocops2 <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abdel Moneim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Re: Late Shipping // 6459041971

External email sender, please take precaution.
Hi Team,

The order still not shipped and the status is SUBMITTED_TO_WAREHOUSE, Can you please check and help us to close the case asap. this case is pending since on month.
Order #6459041971
Order Date: 31-Dec-2019

Thank you for your help.

Regards,
Fauzan
________________________________
From: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 05:17:53
Subject: Re: Late Shipping // 6459041971

Hi Team,

We are still waiting your response on below case.

Regards,
Fauzan

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 January, 2020 13:10:28
Subject: Re: Late Shipping // 6459041971

Hi Team

Request to share an update on Order ID: 6459041971.

The order was placed on 31st Dec and still no consignment alotted.

Thanks
Inayat Ali

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>
Cc: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 8:26:01 PM
Subject: Late Shipping // 6459041971

Hi Team,

The order 6459041971 was placed on 31 Dec, but till now the status is SUBMITTED_TO_WAREHOUSE. Could you please expedite the delivery time as customer is chasing us for his order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 6:48:37 PM
Subject: Late Shipping // 6459041971

HI TEAM.

Problem Statement: Late Shipping.

With reference to order number #6459041971 customer place the order on 31 Dec and till now the order states in hybris it shows submitted to warehouse and there is no consignments details. And i have raised it to Sagaya 2 days ago but there is no response received. And customer is chasing us for his order. so kindly assist.

Regards,
Abdel moneim

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com