Subject: Extra charge collected /// 6463876056
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 10:57:13 -0700 (MST)

​Hi Team, 

Ticket number: 450841 
Problem Statement: Extra amount charged from customer 
Order Date : Feb 4, 2020 
Order ID: 6463876056 
Tracking ID: S000504395235 and S000503867747 
Assistance Required: Need urgent response 

Issue Description: Customer reported us that the Shipa team charged him extra SAR 17 as he was supposed to pay only SAR 48 for his second shipment. 
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He already paid SAR 75 for his 1 shipment and the total order cost was SAR 123. 
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But he paid SAR 65 instead of SAR 48. He also shared the images of the receipt. 

We have escalated this case to Shipa and they have reported us that they have charged SAR 65 as mentioned by our side. 
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Kindly check and update. 

Thank you for your help! 
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Regards, 
Shivani