Subject: Late Shipping C&C /// 9769010900
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 10:48:25 -0700 (MST)

Hi Team, 

Ticket number: 450532 
Problem Statement: Late Shipping C&C 
Order Date : Feb 1, 2020 
Order ID: 9769010900 
Store code: Babyshop10004 
Tracking Id: 976901090010010001 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on Feb 1, and till now he has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

Customer is chasing us for the order as customer was having flight on 7 Feb but due to late delivery he has schedule his flight by 13 Feb, 2020 and this is a gift for his niece so he needs this order by 12 Feb, 2020. 

Also, now customer is asking for the compensation as he has faced so much trouble because of the late delivery. 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani