Subject: C&C Issue - 6459386561
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmad Daher <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 10:28:53 -0700 (MST)

Hi Team, 

With reference to the order number: 6459386561 

Customer is complaining that the order was never picked up. The status of the order is showing pickup completed. The same was escalated to the store for POD however, receiving no response. 

Kindly look into this and assist in closing the case. Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 20:29:16 
Subject: Pick up issue _6459386561 

Ticket 441924 

Dear Team 

Order Date : Jan 3, 2020 
Order ID: 6459386561 
Store Code: Splash21132 
Tracking ID: 645938656122999991 

Customer claims that, he did not pick up his order, and in other hand store marks the order as pickup complete 

Please check and advise 

Regards 
Ahmad