Subject: Store complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Ali <[email-masked]>
Date: Tue, 11 Feb 2020 10:26:34 -0700 (MST)

Hi Team, 

Kindly assist in closing the below store complaint. Customer is complaining that the security guard of the Centrepoint, Red Sea Mall, Jeddah was checking his wife's bag in front of the other customers multiple times in a rude way which was insulting to the customer. When the customer asked the store about why they did this, the reply was they saw her put something in her bag. 

Customer is threatening he will escalate this further - probably MOC. The complaint has been forwarded to the concerned as per Matrix but receiving no response on the same. 

Kindly assist. Thank you for your help! 

Regards, 
Apoorv 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 14:11:05 
Subject: Complain about the store staff/423145 

Please take a look at ticket #423145 raised by yassen ([email-masked]). 

We did not receive any response from the store team and the customer came back and waiting for the action regarding his complain. Please Seeta mam check my escalation before sending it : Ticket number : 423145 

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​Hi Team, 

With reference to Customer email ID : [email-masked] and phone number : 565258110 

Customer is complaining against the security guard in the store jeddah city read sea mall on 24-1-2020 
and saying that they have checked his wife bag many times in rude way and in front of people which it was insulting to them and he asked why they are checking his wife bag only they replied that his wife was seen putting something inside the bag therefore the customer now is so angry about the incident and threatening us that he will complain against us .so kindly investigate in this case and contact the customer. 

Regards, 
Ammar