Subject: C&C Issue - 6460789997
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 10:18:28 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Customer has confirmed not picking up this order but the status is pickup completed. We emailed store to share the POD for the same but received no response. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 14:07:38 
Subject: Order not collected by the customer. (Click and Collect)(6460789997) 

Hi Team, 

Problem Statement: Order not collected by the customer. (Click and Collect) 

Order Date : 13 Jan 2020. 

Order ID: 6460789997 
​ 
Tracking ID: 646078999722999991 
​ 
Store Id: Max 60184 

Issue Description: Customer ​is complaining that he did not collected his order but in app its shown as collected. Kindly look into this and do the needful. 

Escalated to store team but no response received. 

​ 
Regards, 
Abhishek Borgaonkar