Subject: C&C Delay - 6463076193
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 09:50:27 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. We are not receiving a response from the concerned teams. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 06:43:35 
Subject: Late Shipping C&C // 6463076193 

Hi Team, 

Ticket number: 448162 
Problem Statement: Late Shipping C&C 
Order Date : 29-Jan-2020 
Order ID: 6463076193 
store code: ShoeMart21088 
Tracking id: 646307619322999991 
Assistance Required: Need Urgent Shipping 
Issue Description: Customer placed order on 29-Jan-2020 and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 
Customer is chasing us for her order so we request you to expedite the shipping date. 
Kindly check and update. 
Thank you for your help! 
Regards, 
Shivani