Subject: Re: Refund discrepancy + RMA deleted
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 09:48:13 -0700 (MST)

Hi Nikhil, 

If you have WH confirmation that they have processed a different RMA, please take screenshot of that and raise a Jira. Have the correct RMA processed. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 03:12:32 
Subject: Refund discrepancy + RMA deleted 

Dear Fauzan, 

With regards to Order No 6460260743, Ticket No 452753, WH have confirmed that they have processed the refund, while we can't see the RMA under which they have processed the refund. Also the refund is to be processed as 'My Credit' and there is only 1 order customer have placed and there is no balance is his 'My Credit'. 

Please find attached screen shot for your reference. 

Kindly assist. 

Regards, 
Nikhil.