Subject: C&C Delay - 6463037091
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 09:46:04 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. We are not receiving any response from the concerned teams. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 02:19:01 
Subject: Late shipping C&C /// 6463037091 

Hi Team, 

Ticket number: 447524 
Problem Statement: Late Shipping 
Order Date : 29-Jan-2020 
Order ID: 6463037091 
store code: ShoeMart21035 
Tracking id: 646303709122999991 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on 29-Jan-2020 and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED. 

Customer is chasing us for her order so we request you to expedite the shipping date. 

Already escalated this case to concern team twice, but did not get any response. 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani