Subject: Late delivery/ 6458403711
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, asjad hussain <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], "Elvis V. Garcia" <[email-masked]>, [email-masked], [email-masked]
Date: Tue, 11 Feb 2020 06:30:51 -0700 (MST)

Hi Team, 

With the reference to order number: 6458403711, customer placed the order on Dec 26, 2019 and till now the order status is READY_TO_SHIPPED. We have already escalated the case to concerned teams and we have received the update from store that as there's some issue going in SAHLA APP they cannot be received in the system at store. 

So we request you to advise us what action do we have to take now as the case is pending since Dec. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, February 10, 2020 7:05:36 PM 
Subject: late delivery/ 6458403711 

Hi Team, 

Subject : Late shipment status still ready to shipped 
Order ID - 6458403711 
Tracking id :645840371123999991 
Store Id : Max -60107 
Problem Statement – Late shipment 
Assistance Required – Need urgent shipment 
Order placed on : Dec 26, 2019 
Please update us and arrange a delivery ASAP. 

The warehouse informed us that the same has been handed over to the concerned store. 

Regards, 
Asjad