Subject: RE: Store issue// CentrePoint, Mall of Emirates branch
From: Mohd Imran <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 12:34:26 +0000

Hi Seeta,

We cannot extend the refund voucher validity.

Meanwhile, as checked customer’s history voucher is of AED 34 only, if it is the same please pacify customer with a voucher and close the case.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, February 11, 2020 2:01 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Store issue// CentrePoint, Mall of Emirates branch

External email sender, please take precaution.
Hi Team,

Could you please assist us on below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 11:58:19 PM
Subject: Store issue

Hi Team,

Problem Statement: Credit voucher expiry issue

Assistance Required: Need a new voucher

Issue Description: Customer reported to us that she visited 2 months ago to Mall of Emirates for her credit voucher issue and there was Ms. Ken Benty who will be going to arrange a new credit voucher.

The details are:

The Credit voucher no: 21005202210506P118
Transaction ID: 21005107518820190504

Customer name: Saba Habib
Contact number: 0506951798
Email address: [email-masked]<mailto:[email-masked]>

Customer is asking to call back from Team Manager of CentrePoint, Mall of Emirates branch

Kindly arrange a call back and discuss her issue.

Thank you for your help!

Regards,
Shivani

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