Subject: Re: Order Delay - 6461262177
From: Amr Essam <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Ammar Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 11 Feb 2020 12:42:43 +0200

H Mohamed,

We are checking, will get back to you shortly.

Regards,

On Mon, 10 Feb 2020 at 11:27 AM Mohd Imran <[email-masked]>
wrote:

> Hi @Mirza Muhammad <[email-masked]>@[email-masked]
> <[email-masked]>@Amr Essam <[email-masked]>,
>
>
>
> Can you please get this case checked and arrange the delivery.
>
>
>
> Regards
>
> Imran
>
>
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Sunday, February 9, 2020 8:21 PM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <
> [email-masked]>; Shakeeb Arsalan <
> [email-masked]>; Ammar Ali <[email-masked]>
> *Subject:* Order Delay - 6461262177
>
>
>
> *External email sender, please take precaution.*
>
> Hi team,
>
>
>
> With reference to the order number: 6461262177
> AWB: S000455090301
>
>
>
> Order placed on Jan 16, 2020 and the order is still not delivered. The
> case has been escalated to shipa support team multiple times, the only
> response we are getting is they will attempt a delivery tomorrow. There has
> been no attempt since Jan 22, 2020 and they aren't providing us any reason
> either as to why this is not getting delivered so we could ask the customer
> for more details.
>
>
>
> Kindly help us close this case. Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
> ------------------------------
>
> *From: *"Ammar Ali" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>
> *Cc: *"Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad,
> Musalman" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Sent: *Sunday, 9 February, 2020 17:29:58
> *Subject: *Late delivery/6461262177
>
>
>
>
>
> We have escalated this issue to Shippa twice but till now no action has
> been done to deliver this order
>
>
>
> Please take a look at ticket #421896
>
>
>
> Kindly arrange delivery date again as soon as possible
>
>
>
> Hi Team,
>
>
>
> Problem Statement – Late delivery
>
> Order ID – 6461262177
>
> Tracking ID: S000455090301
>
> Assistance Required – Need urgent delivery
>
>
>
> The order was placed on Jan 16, 2020, However. The order has not delivered
> till now, Please deliver it ASAP.
>
>
>
> Regards,
>
> Ahmad
>
>
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-- 

Amr Essam
Account Management
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594182421
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>