Subject: Remarks
From: Ghazi Mohammad Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 11 Feb 2020 03:39:08 -0700 (MST)

Hi Team , 

408537 In this case Customer emailed us informing that she received the item but the item which they received is damaged (Scratches), customer also provided us the picture of the scratches in the item.Now customer is asking for return and refund/ exchange the item so we escalated this case to warehouse 3 times but no response and now we raised it again and waiting for the response . 

416307 In this case customer was complaining for the late shipping we raised this case to warehouse 3 times then we raised it to dxbteam and now in hybris we can see pickup complete so we push back to the customer for conformation and this case right now its waiting on customer . 

420201 waiting on customer for confirmation about the refund . 
420209 Resolved 
434876 Added in cancellation sheet and waiting for process . 
434954 Resolved 

Regards 
Ghazi