Subject: RE: NDR Issue - 6453700395, 6453874784
From: Ksaconloc Returns <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Tue, 11 Feb 2020 09:34:20 +0000

Dear,
Please note below is processed.

For Order Number: 6453700395, RMA is: 23294498
For Order number: 6453874784, RMA is : 23294500

Regards,
Mohammad Ayaz

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 10, 2020 5:45 PM
To: Ksaconloc Returns <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: Re: NDR Issue - 6453700395, 6453874784

External email sender, please take precaution.
Dear Ayaz,

For Order Number: 6453700395, RMA is: 23294498
For Order number: 6453874784, RMA is : 23294500

Kindly process urgently. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 February, 2020 19:44:56
Subject: RE: NDR Issue - 6453700395, 6453874784

Dears,
Please note the below feedback.

Order No
Forward AWB
Pieces
Packages
Return rcv date
Pallet No
Return Type
Feedback
6453700395
S000260276712
1/1
1
14-Dec-19
15
CC
Processed
6453700395
S000267526341
1/1
1
1-Jan-20
10093
CC
Need RMA to Process the Order

Order No
Forward AWB
Pieces
Return AWB
Packages
Return rcv date
Pallet No
Return Type
Feedback
6453874784
45052908386
1/1
41599974706
1
9-Dec-2019
2
CC
Processed
6453874784
S000266472545
1/1

1
30-Dec-19
10051
CC
Need RMA to Process the Order

Regards,
Mohammad Ayaz

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 2:56 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: NDR Issue - 6453700395, 6453874784

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Please help to get this resolved.

Customer is chasing us badly.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 2:39 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: Re: NDR Issue - 6453700395, 6453874784

External email sender, please take precaution.
Hi Imran,

Kindly let us know if there is any update on the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 8 February, 2020 14:41:03
Subject: RE: NDR Issue - 6453700395, 6453874784

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Please help to process refund.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 3:25 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: NDR Issue - 6453700395, 6453874784

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6453700395
AWB: S000267526341

This has been returned to us as per the tracking on Jan 1, 2020. This has not been marked as NDR. No refund for the same has been processed either.

With reference to the order number: 6453874784
AWB: S000266472545

This has been returned to us as NDR on Dec 31, 2019 as per the tracking and has not been marked as NDR. No refund for the same has been processed either.

The case has been escalated multiple times however, we are getting no response on the same. Please help us close this case.

Please advise on the above on priority. Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com