Subject: Re: Late Shipping/ 6456730151
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 11 Feb 2020 01:20:42 -0700 (MST)

Hi team, 

any update? 

Thanks 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, February 9, 2020 10:54:39 PM 
Subject: Re: Late Shipping/ 6456730151 

Hi Team 

Problem Statement: (Late Shipping) 

Order Date : Dec 13, 2019 

Order ID: 6456730151 
Not Shipped items IDs : 161740147 - 161835554 - 161775836 
Consignment : 88887001223220191214 
Tracking ID : 45056755424 

Issue Description: Customer placed order on Dec 13th and till now the items mentioned above have not been shipped yet. as per hybris the status of the consignment mentioned above is showing Shipped, but as per Aramex the tracking ID has no records. 

Assistance Required: Need Urgent Shipping 

Customer is chasing us for the order so we request you to expedite the Shipping or just cancel the items and refund the customer. 

Regards, 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 February, 2020 18:59:54 
Subject: Late delivery/ 6456730151 

Hi team, 

Problem Statement: (Late Shipping) 
Order Date : Dec 13, 2019 
Order ID: 6456730151 
Tracking ID: 45056755424 
Assistance Required: Need Urgent Delivery 

Issue Description: The customer has placed order on Dec 13 but still it has not been delivered while checking on hybris it shows that it has been shipped from our end but the courier partner informed us that the existing tracking id has no record. 
we have escalated the same to warehouse but got no response. 

kindly update us about the same. 

Regards, 
Asjad