Subject: RE: C&C -Cancellation request - 9765696069
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, DoloresCordova <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Tue, 11 Feb 2020 05:17:23 +0000

Hi @DoloresCordova<mailto:[email-masked]>,

Please advise status for order 9765696069 – store 21005 LS

Need to do RTS ASAP. Pending since Dec.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 10, 2020 8:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: C&C -Cancellation request - 9765696069

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 February, 2020 18:57:32
Subject: Late shipping/ Refund

Hi Team,

Problem Statement:  Late Shipping

Order Date : Dec 29, 2019

Order ID: 9765696069

Tracking ID: 976569606910050001

Store Id: Lifestyle 21005

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Dec 29, 2019 and till now she has not received the order. As per the hybris the order status is ready to be shipped.

Now the customer wants to cancel the order and wants the refund for order.

Escalated to warehouse and store twice to cancel the order also updated in order cancellation sheet. However, did not received any response.

Regards,
Abhishek Borgaonkar

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