Subject: Re: late refund /// 6459967162
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 10 Feb 2020 17:40:51 -0700 (MST)

Hi Fauzan, 

Kindly update. 

Regards, 
Shivani 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Saturday, 8 February, 2020 14:27:16 
Subject: RE: late refund /// 6459967162 

Hi Fauzan, 

Create a fresh RMA, take concept approval and get the refund processed manually. 

Do inform them that we are not getting any response from warehouse for the particular item. 

Regards 

Imran 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, February 8, 2020 12:49 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: Fwd: late refund /// 6459967162 

External email sender, please take precaution. 

Hi Team, 

Kindly help us close the below case. The order is marked as NDR already however, under the RMA one item is showing submitted to WH. We raised a Jira for the same and was advised to check with WH for the items received however, not getting a response from WH. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 8, 2020 3:30:38 AM 
Subject: Re: late refund /// 6459967162 

Hi Team, 

Any update on this? 

Regards, 

Shivani 

From: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mushir Khan" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 February, 2020 13:44:48 
Subject: Re: late refund /// 6459967162 

Team- Refund still pending. 

We request to initiate the refund on priority basis. 

Thanks 
Inayat Ali 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mushir Khan" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 January, 2020 20:08:41 
Subject: Re: late refund /// 6459967162 

Hi Team 

Items were not delivered to the customer and it was returned to the warehouse, however, refund not processed yet. 

Please initiate the refund on priority basis. 

Order ID: 6459967162 and AWB: 45061165450 

Thanks 

Inayat Ali 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 January, 2020 16:07:45 
Subject: late refund /// 6459967162 

Hi Team, 

Ticket number: 420595 

Problem Statement: Refund not process 

Order Date : Jan 7, 2020 

Order ID: 6459967162 

RMA: 33223319 

Tracking id: 45061165450 

Assistance Required: Need Urgent Refund for the undelivered order. 

Issue Description: Customer placed order on 7 Jan, 2020 and the order is returned back to warehouse. 

We have already forwarded the case to warehouse but did not get any response. 

Kindly check and update as customer is waiting for the refund so that he can place a new order again. 

Thank you for your help! 

Regards, 

Shivani 

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