Subject: C&C -Cancellation request - 9765696069
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Mon, 10 Feb 2020 09:36:29 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 10 February, 2020 18:57:32 
Subject: Late shipping/ Refund 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Dec 29, 2019 

Order ID: 9765696069 

Tracking ID: 976569606910050001 

Store Id: Lifestyle 21005 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 29, 2019 and till now she has not received the order. As per the hybris the order status is ready to be shipped. 

Now the customer wants to cancel the order and wants the refund for order. 

Escalated to warehouse and store twice to cancel the order also updated in order cancellation sheet. However, did not received any response. 

Regards, 
Abhishek Borgaonkar