Subject: Re: C&C delay in getting the order ready for pickup / 9767336521
From: Centrepoint Mall Of The Emirates <[email-masked]>
To: Julius Lagmay <[email-masked]>, Apoorv Joshi <[email-masked]>, DoloresCordova <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>, Mohd Imran <[email-masked]>, Splash Splashrdcecom <[email-masked]>, Dipesh Regmi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Praveen Jawadi <[email-masked]>, Mohd Rafeeq <[email-masked]>, Ahamed Wahab <[email-masked]>, Durga Prasad <[email-masked]>
Date: Mon, 10 Feb 2020 15:40:37 +0000

Dear Team,

In line to the said order, we had several follow up from the store level .
Please refer the attached mail for better understanding ..

Thanks & Regards,

HARI MENON

CP-MOE

050-3452315

________________________________
From: Julius Lagmay <[email-masked]>
Sent: Monday, February 10, 2020 7:16 PM
To: Apoorv Joshi <[email-masked]>; DoloresCordova <[email-masked]>; Centrepoint Mall Of The Emirates <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>; Mohd Imran <[email-masked]>; Splash Splashrdcecom <[email-masked]>; Dipesh Regmi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Musaed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Praveen Jawadi <[email-masked]>; Mohd Rafeeq <[email-masked]>; Ahamed Wahab <[email-masked]>; Durga Prasad <[email-masked]>
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521

Dear Ahamed/ Harri,

Please check and revert the mail queries about the C&C issue

Thanks

Warm Regards,

Julius

CENTREPOINT- DFC

056-4806895

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 10, 2020 7:07 PM
To: Julius Lagmay <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>; Mohd Imran <[email-masked]>; Splash Splashrdcecom <[email-masked]>; Dipesh Regmi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Musaed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521

External email sender, please take precaution.

Dear Manager,

Order number: 9767336521

Please find attached the store receipt - delivery note for this order. Please help closing the below case and handover the remaining items to the customer.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Splash Splashrdcecom" <[email-masked]>
To: "deepak damodaran" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Dipesh Regmi" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Monday, 10 February, 2020 12:09:24
Subject: RE: C&C delay in getting the order ready for pickup / 9767336521

Dear Deepak,

Please find the attach  store received delivery note,

Thank you and best regards

   Gobind Khatri

Splash E-com

  Dubai, UAE

Landline No 04 821 5833

https://www.splashfashions.com/ae/en

From: Deepak Damodaran
Sent: Monday, February 10, 2020 12:00 AM
To: Mohd Imran <[email-masked]>; Dipesh Regmi <[email-masked]>; Splash Splashrdcecom <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; : Mohammad Musaed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: C&C delay in getting the order ready for pickup / 9767336521

Hi Gobinda,

Regarding the Order No 9767336521 we have handover 02 Packages against the consignment . But as per the store they have received only 01 Package.

Kindly sort the issue as soon as possible.

Thanks & Regards,

Deepak Damodaran

Mob- No +971524307577

Tel No: 048164037

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 09, 2020 4:23 PM
To: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; : Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: C&C delay in getting the order ready for pickup / 9767336521

Hi @Deepak Damodaran<mailto:[email-masked]>@Dipesh Regmi<mailto:[email-masked]>,

Please check as per store only 1 cartoon received.

Regards

Imran

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 4:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: C&C delay in getting the order ready for pickup / 9767336521

External email sender, please take precaution.

Hi Team,

Kindly assist with the following concern ?
Customer is chasing us, Please Advise.

Regards
Shakeeb

________________________________

From: "dolores cordova" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Praveen Jawadi" <[email-masked]<mailto:[email-masked]>>, "Centrepoint Mall Of The Emirates" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 February, 2020 23:01:03
Subject: Fw: C&C delay in getting the order ready for pickup / 9767336521

Hi!

PFA and FYI..Store received only 1 carton.

Thanks,

Dolores

________________________________

From: Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 9:21 PM
To: DoloresCordova <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521

Dear Ms.Dhags,

Please refer the attached mail ....

Note -  Mentioned order had two cartons , received only one carton [ waiting for the other carton to receive in the device ] ...

Thanks & Regards,

HARI MENON

CP-MOE

CUG: 052-6935863

________________________________

From: DoloresCordova <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 8:44 PM
To: Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fw: C&C delay in getting the order ready for pickup / 9767336521

Dear Team,

Please check below order if You it is available in the Store.

Thanks,

Dhags

________________________________

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 8:30 PM
To: Durga Prasad <[email-masked]<mailto:[email-masked]>>; Mohammed Aadhil <[email-masked]<mailto:[email-masked]>>; DoloresCordova <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern,

Regards
Shakeeb

________________________________

From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 February, 2020 17:23:53
Subject: check plz late to ship

Dear Team,
Problem Statement: Late Delivery C&C
Order Date : Jan 14, 2020
Order ID: 9767336521
Store Code: Centrepoint21005
Tracking ID: 976733652199990001

Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: C&C delay in getting the order ready for pickup / 9767336521
From: Centrepoint Mall Of The Emirates <[email-masked]>
To: DoloresCordova <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Feb 2020 17:21:23 +0000

Dear Ms.Dhags,

Please refer the attached mail ....

Note -  Mentioned order had two cartons , received only one carton [ waiting for the other carton to receive in the device ] ...

Thanks & Regards,

HARI MENON

CP-MOE

CUG: 052-6935863

________________________________
From: DoloresCordova <[email-masked]>
Sent: Thursday, February 6, 2020 8:44 PM
To: Centrepoint Mall Of The Emirates <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fw: C&C delay in getting the order ready for pickup / 9767336521

Dear Team,

Please check below order if You it is available in the Store.

Thanks,

Dhags

________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, February 6, 2020 8:30 PM
To: Durga Prasad <[email-masked]>; Mohammed Aadhil <[email-masked]>; DoloresCordova <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern,

Regards
Shakeeb
________________________________
From: "Mohammad Musaed" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Thursday, 6 February, 2020 17:23:53
Subject: check plz late to ship

Dear Team,
Problem Statement: Late Delivery C&C
Order Date : Jan 14, 2020
Order ID: 9767336521
Store Code: Centrepoint21005
Tracking ID: 976733652199990001

Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.

Subject: Re: C&C order - 9767336521
From: Centrepoint Mall Of The Emirates <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Durga Prasad <[email-masked]>, DoloresCordova <[email-masked]>, LMG OMS <[email-masked]>
Date: Sat, 1 Feb 2020 17:47:31 +0000

Dear Team,

In line to the mentioned order , we have raised the issue already stating that received only one carton out of two .
Hence we had  communicated several times with the warehouse team .

Still they responding the same by sending the received delivery note .

Kindly refer the attached follow up mail .....

Note : CCTV footage shows only one carton has received for the said order ..

Thanks & Regards,

HARI MENON

CP-MOE

CUG: 052-6935863

________________________________
From: DoloresCordova <[email-masked]>
Sent: Saturday, February 1, 2020 9:31 PM
To: Centrepoint Mall Of The Emirates <[email-masked]>
Cc: Durga Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fw: C&C order - 9767336521

Dear team,

Please check if below order is available in the store and call the customer.

Thanks,

Dolores

________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 1, 2020 9:26 PM
To: Durga Prasad <[email-masked]>; Mohammed Aadhil <[email-masked]>; DoloresCordova <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: C&C order - 9767336521

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.
Contact the customer the soonest to collect his order.

Regards
Shakeeb

________________________________
From: "Mohammad Musaed" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>
Sent: Saturday, 1 February, 2020 15:52:31

Hi Team,

Subject : Late shipment status still " READY_TO_SHIPPED" Please revert customer chasing us

Order ID - 9767336521
Tracking ID : 976733652199990001
Store id: Centrepoint21005
Problem Statement – Late shipment
Assistance Required – Need urgent shipment
Order placed on : Jan 14, 2020
Please update us and arrange a collection ASAP.

Regards,
Support Team.

Subject: RE: Order NO : 9767336521
From: Splash Splashrdcecom <[email-masked]>
To: Centrepoint Mall Of The Emirates <[email-masked]>, LMG OMS <[email-masked]>
Cc: Osama Kanan <[email-masked]>, Splash Moe <[email-masked]>, Durga Prasad <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Aji Chacko <[email-masked]>, Mohammad Yusuf <[email-masked]>, Splash Pullout2 <[email-masked]>
Date: Tue, 28 Jan 2020 05:49:54 +0000

Dear MOE team,

Please find attach receive delivery note pic  from your store . We do not have any order balance in wh.  Please ask your staff which is sing delivery note.

Thank you and best regards

   Gobind Khatri

Splash E-com
  Dubai, UAE
Landline No 04 821 5833
https://www.splashfashions.com/ae/en

From: Centrepoint Mall Of The Emirates
Sent: Monday, January 27, 2020 11:21 PM
To: Splash Splashrdcecom <[email-masked]>; LMG OMS <[email-masked]>
Cc: Osama Kanan <[email-masked]>; Splash Moe <[email-masked]>; Durga Prasad <[email-masked]>
Subject: Re: Order NO : 9767336521

Dear Team,

Further to  the teletalk , kindly please arrange the pending carton  for the mentioned order asap .

[ CONDIS1100130 ]

Thanks & Regards,

HARI MENON
CP-MOE

CUG: 052-6935863

________________________________
From: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 21, 2020 6:20 PM
To: Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Osama Kanan <[email-masked]<mailto:[email-masked]>>; Splash Moe <[email-masked]<mailto:[email-masked]>>; Durga Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order NO : 9767336521

Dear team,

Please find the attached delivery note. received team by received with signature both carton.

Thank you and best regards

   Gobind Khatri

Splash E-com

  Dubai, UAE

Landline No 04 821 5833

https://www.splashfashions.com/ae/en

From: Centrepoint Mall Of The Emirates
Sent: Monday, January 20, 2020 11:41 PM
To: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Osama Kanan <[email-masked]<mailto:[email-masked]>>; Splash Moe <[email-masked]<mailto:[email-masked]>>; Durga Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order NO : 9767336521

Dear Team,

Kindly note that we have received only one carton for the said order & have  mentioned in the delivery note [ 1 pending ] ..

Please refer the attached delivery note.

Thanks & Regards,

CP-MOE

CUG: 052-6935863

________________________________

From: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 7:53 PM
To: Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Osama Kanan <[email-masked]<mailto:[email-masked]>>; Splash Moe <[email-masked]<mailto:[email-masked]>>; Durga Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order NO : 9767336521

Dear team,

We are  send the both carton on same day please check you end. Both carton received by your delivery received team.

Thank you and best regards

Splash E-com

  Dubai, UAE

From: Centrepoint Mall Of The Emirates
Sent: Monday, January 20, 2020 7:10 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Osama Kanan <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Splash Moe <[email-masked]<mailto:[email-masked]>>; Durga Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Order NO : 9767336521

Dear Team,

Please look in to the subject mentioned order number , where in carton pack pieces  [ 2/ 2] & have  received in the store only 1 pack with the carton ID [ CONDIS1100129] .

In order to receive the order in the portal need the other missing carton so as to  avoid any customer complaints.

Missing Carton pack which we can  seen in portal [ CONDIS1100130 ]

Looking forward an earliest action for the said....

Thanks & Regards,

HARI MENON

CP-MOE

CUG: 052-6935863

Subject: Re: Order NO : 9767336521
From: Centrepoint Mall Of The Emirates <[email-masked]>
To: Splash Splashrdcecom <[email-masked]>, LMG OMS <[email-masked]>
Cc: Osama Kanan <[email-masked]>, Splash Moe <[email-masked]>, Durga Prasad <[email-masked]>
Date: Mon, 20 Jan 2020 19:40:48 +0000

Dear Team,

Kindly note that we have received only one carton for the said order & have  mentioned in the delivery note [ 1 pending ] ..

Please refer the attached delivery note.

Thanks & Regards,

CP-MOE

CUG: 052-6935863

________________________________
From: Splash Splashrdcecom <[email-masked]>
Sent: Monday, January 20, 2020 7:53 PM
To: Centrepoint Mall Of The Emirates <[email-masked]>; LMG OMS <[email-masked]>
Cc: Osama Kanan <[email-masked]>; Splash Moe <[email-masked]>; Durga Prasad <[email-masked]>
Subject: RE: Order NO : 9767336521

Dear team,

We are  send the both carton on same day please check you end. Both carton received by your delivery received team.

Thank you and best regards

Splash E-com

  Dubai, UAE

From: Centrepoint Mall Of The Emirates
Sent: Monday, January 20, 2020 7:10 PM
To: LMG OMS <[email-masked]>
Cc: Osama Kanan <[email-masked]>; Splash Splashrdcecom <[email-masked]>; Splash Moe <[email-masked]>; Durga Prasad <[email-masked]>
Subject: Order NO : 9767336521

Dear Team,

Please look in to the subject mentioned order number , where in carton pack pieces  [ 2/ 2] & have  received in the store only 1 pack with the carton ID [ CONDIS1100129] .

In order to receive the order in the portal need the other missing carton so as to  avoid any customer complaints.

Missing Carton pack which we can  seen in portal [ CONDIS1100130 ]

Looking forward an earliest action for the said....

Thanks & Regards,

HARI MENON

CP-MOE

CUG: 052-6935863