Subject: Re: Lost In Transit - 6452944472
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 10 Feb 2020 07:38:24 -0700 (MST)

Hi Imran, 

Whenever we ask Shipa for a signed ID as a POD they advise us that our contract with them is only for National ID. 

Kindly advise further as Sanjana is asking for the POD with Signed ID. Thank you for your help! 

Regards, 
Apoorv 

From: "Sanjana Suresh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "aessam" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "Inayat Ali" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "k nayan" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Monday, 10 February, 2020 19:51:03 
Subject: RE: Lost In Transit - 6452944472 

Hello Seeta, 

This is not a POD we require, please share a signed customer’s ID proof copy. 

Thanks and Regards, 

Sanjana Suresh 

Tel + 971 – 045174463 

Email:- [ mailto:[email-masked] | [email-masked] ] 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, February 10, 2020 6:00 PM 
To: Sanjana Suresh <[email-masked]> 
Cc: Aessam <[email-masked]>; Ksaconloc Returns <[email-masked]>; ali inayat <[email-masked]>; Sree Adhikessavan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; K Nayan <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Lost In Transit - 6452944472 

External email sender, please take precaution. 

Hi Sanjana, 

Sorry for the late response. 

PFA of POD which we receievd from shipa team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Aessam" < [ mailto:[email-masked] | [email-masked] ] >, "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Sanjana Suresh" < [ mailto:[email-masked] | [email-masked] ] >, "k nayan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 7:16:43 PM 
Subject: RE: Lost In Transit - 6452944472 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] , 

As requested by Sanjana, please share the POD shared to customer. 

Regards 

Imran 

From: Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 4:10 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Aessam < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Lost In Transit - 6452944472 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

Please support to share the POD copy. 

Thanks and Regards, 

Sanjana Suresh 

Tel + 971 – 045174463 

Email:- [ mailto:[email-masked] | [email-masked] ] 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 4:01 PM 
To: K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Sanjana Suresh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Aessam < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Lost In Transit - 6452944472 

Hi [ mailto:[email-masked] | 
@K Nayan ] [ mailto:[email-masked] | @Sanjana
 Suresh ] , 

Please help us in this case. 

AWB # s 000251654805 

POD shared by shipa, however customer not satisfied with that. 

Shipa team is asking to place a new order. Kindly let us know in case if we can mark it as lost. 

Regards 

Imran 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 2:54 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Aessam < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Lost In Transit - 6452944472 

External email sender, please take precaution. 

Hi Imran, 

Still we have not received any update on this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Aessam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 8, 2020 3:12:31 PM 
Subject: RE: Lost In Transit - 6452944472 

Hi [ mailto:[email-masked] | 
@Amr Essam ] 

Please help us to get this case closed. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 7, 2020 1:35 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Lost In Transit - 6452944472 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6452944472 

AWB: S000243074189, S000251654805 

Customer placed this order on Nov 21, 2019 and reported that he did not receive his order. This order was sent in 2 shipments via Shipa. One is showing delivered and the other is NDR. For the NDR(S000243074189) shipment a refund was already processed after multiple escalations to the WH. 

The remaining shipment which had 4 items and was showing delivered, is not delivered either to the customer. We asked Shipa to share the POD for the same and the same has been shared with customer. Customer is denying that the National ID written over the label is not his. 

The value of the refund for the lost items is SAR 135. Please find attached the POD that was shared by Shipa for the same. Customer is chasing for a refund for the remaining items. 

Since this is a lost in transit case, what Shipa can do is create a new order and for us to handover the same items to them again from WH for delivery. We have received multiple cases in past like this as well where the items are lost but showing delivered under wrong National ID and Shipa is unable to provide a resolution for the same. 

Customer has no previous/similar complaints and has only two orders with us at this time - once in 2018 and another in 2019. Total value of both orders is SAR 418.9. 

Kindly advise if a refund in this case can be approved. Thank you for your help in closing this case. Case is pending since almost 2 months. 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 2:10:40 PM 
Subject: RE: Refund not processed (6452944472) 

[ mailto:[email-masked] | @Ksaconloc Returns ] 

Hi Ratheesh, 

Please do the needful for the below RMA 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 12:30 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund not processed (6452944472) 

External email sender, please take precaution. 

Hi Jessie, 

I have created the RMA for the items which were not delivered. Please let me know if anything else required. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 1:32:35 PM 
Subject: RE: Refund not processed (6452944472) 

[ mailto:[email-masked] | @Inayat
 Ali ] [ mailto:[email-masked] | 
@Seeta Seeta ] 

Please create an RMA and revert to Ratheesh asap. 

From: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 11:50 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not processed (6452944472) 

Dear Jessie, 

Shipment received with NO RMA and pending to process please find below details 

Thanks, 

Ratheesh. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 8:29 AM 
To: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not processed (6452944472) 
Importance: High 

[ mailto:[email-masked] | @Ksaconloc
 Returns ] 

Please check this order. Shipa claims a part of the order has been returned and we need the refund processed. 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 6:36 PM 
To: Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund not processed (6452944472) 

External email sender, please take precaution. 

Hi Team 

We understand one of the consignment's was not delivered to the customer and returned to the warehouse (As per the tracking id: S000243074189). 

Please check and do the needful for Order id: 6452944472 (refund). 

Thanks 

Inayat Ali 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 16:22:03 
Subject: Refund not processed (6452944472) 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 21 Nov 2019 

Order ID: ​6452944472 

Tracking ID: S000243074189 

Assistance Required: Order has been not delivered to the customer and returned back to the warehouse on 01 Jan 2020. 

Issue Description: Please check under this tracking id S000243074189 and process the refund. 

Raised to courier team multiple times to deliver the order but the shipment with the tracking id S000243074189 returned back to warehouse on 01 Jan 2020 also raised to warehouse to process the refund. No response from warehouse yet. 

Regards, 

Abhishek Borgaonkar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com