Subject: Re: Fetchr Support \ Ticket #1755287 Updated \ Fwd: Order Delay - 9768641841
From: Ahmed Desouky <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Feb 2020 14:33:46 +0000 (UTC)

Hi Apoorv,      This is well received, kindly be noted that number is updated as requested, and we've alerted the concerned department to contact the customer the soonest to get the order scheduled for delivery.     If you have any inquiries please don't hesitate to contact us.  ​  Thank you.   Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/e4dad283be773243b46b76fb5d666efe331482d1d545e2da4550b2df96be24ad                  Ahmed Desouky  Client Support Coordinator     Phone: +97148018125  Website: www.fetchr.us          
             
              On
              Mon, Feb 10 at  5:26 PM
              ,  Apoorv Joshi <[email-masked]>  wrote:
               Hi Team,  AWB: 34156251143817  Customer has shared the alternate contact number: 0508383242. Kindly get in touch with the customer and arrange a delivery on priority. Thank you for your help!  Regards, Apoorv   

  
 From: "support" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Cc: "abhijay" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ahmad Daher" <[email-masked]> Sent: Monday, 10 February, 2020 15:41:32 Subject: Re: Fetchr Support \ Ticket #1755287 Updated \ Fwd: Order Delay - 9768641841  

 

 Hi Apoorv, 
 
        After wishing you a good day, 
   
 kindly be noted that we've tried to deliver the mentioned order however the number is invalid. thus our driver was not able to reach the customer upon delivery, please check and provide us with an alternative number if possible.  
   
 If you have any inquiries please don't hesitate to contact us. 
 ​ 
 Thank you. 
 ​ 
 * Kindly note that this ticket will be temporarily closed and feel free to reply to it to re-open it again. 
 
 Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/e4dad283be773243b46b76fb5d666efe331482d1d545e2da4550b2df96be24ad

 

  

 

  
Ahmed Desouky  Client Support Coordinator  

  Phone: +97148018125  Website: www.fetchr.us

 

 

             
              On
              Mon, Feb 10 at  1:54 PM
              ,  Apoorv Joshi <[email-masked]>  wrote:

 
 Hi Team, 
 
 AWB: 34156251143817 
 
 Kindly update the delivery status of this AWB. Order dispatched on Jan 28, 2020 however, no updates showing on the tracking either. 
 
 Thank you for your help! 
 
 Regards, 
 Apoorv 

 
 
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ahmad Daher" <[email-masked]> Sent: Monday, 10 February, 2020 10:20:08 Subject: RE: Order Delay - 9768641841 

 

 
 Order Shipped with 
FETCHR AWB 34156251143817 two parcels 

 

From: Apoorv Joshi <[email-masked]>  
Sent: Sunday, February 9, 2020 7:47 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ahmad Daher <[email-masked]> 
Subject: Order Delay - 9768641841 

   
 
External email sender, please take precaution.

 
 
 Hi Team, 

   

 With reference to the order number: 9768641841 

   

 Order placed on Jan 28, 2020 and the status is showing ready to ship. The case has been escalated to WH multiple times to confirm whether this has been shipped or
 not and if it has been shipped, to share the AWB with us but we haven't received any response on the same.  

   

 Please help us close this case. Thank you for your help! 

   

 Regards, 

 Apoorv 

   

 

 
From:
"Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 8 February, 2020 23:57:10 
Subject: Not shipped _ 9768641841

   

 
 Dear Team 

 
 there is no response from WH please check and do the needful 

 
 Please check the details below  

 
 Regards  

 Ahmad  

 
 
 Hi Team, 
 
Problem Statement: Late delivery 
Order Date : Jan 28, 2020 
Order ID: 9768641841 
Tracking ID: 976864184110010001 
Assistance Required: Need urgent delivery 
 
Issue Description: Customer has placed his order on Jan 28, 2020 but still she did not received her order yet. 

   

 This order is pending from long time, so please deliver this order as soon as possible. 

 

   

 
 
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