Subject: Re: Late C&C // 9767643832
From: Apoorv Joshi <[email-masked]>
To: Ravi Sankar Podiyattillam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, max ecom <[email-masked]>, Peter Dsouza <[email-masked]>, Binu George <[email-masked]>, Max Oasis <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Mon, 10 Feb 2020 06:20:16 -0700 (MST)

Hi Ravi, 

Can you please share the consignment details for this order: 9767643832 from DP, we are trying to have the remaining items in this order cancelled by technical team as the store is unable to do RTS. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ravi Sankar Podiyattillam" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "max ecom" <[email-masked]>, "Peter Dsouza" <[email-masked]>, "Binu George" <[email-masked]>, "Max Oasis" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]> 
Sent: Wednesday, 5 February, 2020 12:11:39 
Subject: RE: Late C&C // 9767643832 

Dear CS team 

This order should be fulfilled from the store itself not from the warehouse 

Oasis team. Please check and confirm the status 

Regards 

Ravisankar 

From: Seeta Seeta 
Sent: Wednesday, February 05, 2020 9:10 AM 
To: Max Ecom <[email-masked]>; Peter Dsouza <[email-masked]>; Binu George <[email-masked]>; Ravi Sankar Podiyattillam <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]> 
Subject: Late C&C // 9767643832 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number: 9767643832 customer placed the order on Jan 17, 2020 and till now there is no consignment details for the order. 

So could you please check this order and let us know what action do we have to take on this case as customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 2, 2020 4:55:33 PM 
Subject: Late C&C // 9767643832 

Hi Team, 

Kindly follow up with the concerned party the below late C&C order: 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) Warehouse 

Order Date :17-Jan-2020 

Order ID: 9767643832 

Tracking ID: Not generated 

Store code: Max60318 

Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed the order on 17-Jan-2020 and till now he/she has not received the order. As per the hybris the order status is submitted to the warehouse. 

The customer is chasing us for his/her order so we request you to expedite the delivery date as the customer is with us since 2018. 

Regards, 

Algaily 

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