Subject: RE: Missing Items
From: Sharfuddeen Kadavan <[email-masked]>
To: CP Bcc <[email-masked]>, Irfan Othman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Lalit Ratnala <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sanjeewa Indragith <[email-masked]>, Vishal Arora <[email-masked]>, Apoorv Joshi <[email-masked]>, Dominic Arackal <[email-masked]>, BHRdc Ecomm <[email-masked]>
Date: Mon, 10 Feb 2020 12:43:19 +0000

Dear Maria ,
Please update the status ? Is this sorted ?

Dear Irfan,
Need your intervention .

Regards
Sharfuddeen
ARG Logistics
Bahrain
From: BHRdc Ecomm <[email-masked]>
Sent: Monday, February 10, 2020 7:38 AM
To: CP Bcc <[email-masked]>; Apoorv Joshi <[email-masked]>; Dominic Arackal <[email-masked]>; Sharfuddeen Kadavan <[email-masked]>; Irfan Othman <[email-masked]>; Vishal Arora <[email-masked]>; Lalit Ratnala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sanjeewa Indragith <[email-masked]>
Subject: Re: Missing Items
Importance: High

Dear Maria,

Good Morning,

Have you think that is the valid justification for the delay.. after 2.5 month you people was found the missing box?? So that means you people didn't check the back store or not found any unwanted items for last 2.5 months???

Dear Dominic Sir / Sharfu,

Need your involvement in the above mention case.

E-Comm WH Team

ARG Logistics ,Bahrain

Ph:+973 17116283

Extn: 283

________________________________
From: CP Bcc <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 10:15 PM
To: BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Sanjeewa Indragith <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Items

Dear all,

As per the order there is two boxes and by mistake cashier handover to customer only one box. We find the other box in the store. We will contact the customer as soon as possible.

Thank you,
Maria

________________________________
From: BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 2:15 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; CP Bcc <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>; Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Items

Hi,

Please find the delivery acknowledgement copy of delivery with receiver sign..

Dear CP BCC Team,

Please check and update the issue why such complain came after a long time. Where is the parcel? Please update on urgent basis.

E-Comm WH Team

ARG Logistics ,Bahrain

Ph:+973 17116283

Extn: 283

________________________________
From: Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 12:37 PM
To: Sharfuddeen Kadavan <[email-masked]<mailto:[email-masked]>>; BHRdc Ecomm <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Items

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 12:05 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dominic Arackal <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Items
Importance: High

@Dominic Arackal<mailto:[email-masked]>

Please assist on the below missing item case.

The CS team escalated it several times but is not getting any reply

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 2:31 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Items

External email sender, please take precaution.

Hi Team,

Kindly assist on the below case. We are not receiving any response from the concept.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 11:31:24 PM
Subject: Re: Missing Items

Hi Team,

Kindly update on the below. We are not receiving any response from the concept.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 4:43:31 AM
Subject: Re: Missing Items

Hi Team,

Kindly update on the below. We are not receiving any response from the concept.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 5:00:24 AM
Subject: Re: Missing Items

Hi Jessie,

We have raised this with concept but not getting a response on the same since 18 days. Kindly advise.

Thank you for your help!

Regards,
Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 6:36:52 PM
Subject: RE: Missing Items

Hi Apoorv,

Get the approval from the concept head for the missing items.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 3, 2020 3:54 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Missing Items

External email sender, please take precaution.

Hi Team,

With reference to the order number: 7662327098

Store ID: Centrepoint - 21018, Bahrain City Centre

Ticket ID: 309358

Customer placed this order on Nov 26, 2019 and is showing pickup completed on Nov 30, 2019. Customer placed an order for a total of 19 items out of which 12 items were not delivered. Consignment shows all the items were delivered to the store. Missing items are as follows:

153959630 - Juniors water gun - 2 QTY - BHD 2.40

158063279 - Juniors baby walkman - 3 QTY - BHD 5.10

160870651 - printed sleep dress with long sleeve - 1 QTY - BHD 8

160540220 - Kocostar banana slice mask sheet - 1 QTY  -BHD 2

161667289 - printed zipper bag, 2 pockets - 1 QTY - BHD 0.50

160770566 - Tisserand total de stress roller ball - 4 QTY - BHD 12.80

This was escalated as per the matrix multiple times however, we have received no response in over a month. Kindly look into this and advise.

Thank you for your help!

Regards,

Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com