Subject: RE: Refund Not Processed//9760754273
From: Dipesh Regmi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Seeta Seeta <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Mon, 10 Feb 2020 11:10:09 +0000

Hi Mohammad Shababe,

We have physically 1 item left against the customer, below is the details for the same.

DATE
AWB
ORDER
ITEM ID
RETURN TYPE
REMARKS
3/1/2020
RP1219000515
9760754273
161451601
Customer return
1 ITEM LESS AS PER OBI,3RD JAN

Best Regards,
Dipesh Regmi

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Monday, February 10, 2020 12:12 PM
To: Deepak Damodaran <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Dipesh Regmi <[email-masked]>
Cc: Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: Refund Not Processed//9760754273

Hi @Deepak Damodaran<mailto:[email-masked]>

There are two RMAs in this order, I can see one already done, so please process an other RMA, below all details mention.

Tracking ID # RP1219000515
RMA # 42696139

Thanks,
Shababe Quamar

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 12:21 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//9760754273

Hi Shababe,

Can you please share the return Tracking ID with us , to Trace the shipment.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 09, 2020 7:33 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//9760754273

Hi @Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Please update below mention RMAs  status.

Thanks,
Shababe Quamar
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 7:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed//9760754273

External email sender, please take precaution.
Hi Team,

Any Update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 February, 2020 18:21:14
Subject: Refund Not Processed//9760754273

Hi Team,

With reference to order no: 9760754273 customer raised 2 return requests under #RMA 42702462/42696139. Now as per the customer he already handed over all the items to the courier team.

Under RMA 42598004 with tracking number: 45489790673 customer returned 3 items we can see that all items have been already delivered to the warehouse on 18 Dec 2019
03:34 PM but now there's new RMA 42702462 for the same 3 items.

2nd RMA 42696139 with tracking number: RP1219000515 it was raise for 2 items and the warehouse has informed us that they have only received 1 item.

So we request you to assist us in this case as the customer is now chasing us for his refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 10:12:50 AM
Subject: Fwd: Refund Not Proccessed

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 January, 2020 19:33:09
Subject: Re: Refund Not Proccessed

Hi Team,

Any Update on this case as the refund is still stuck and no resolution has been provided for this case.

Thanks & Regards,
Abhishek Sisodia
________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 January, 2020 17:31:53
Subject: Refund Not Proccessed

Hi Team,

Please look into this case of refund issue rose due to two RMA for returning.

Problem Statement : Refund Not Proccessed

Order Date : Nov 17, 2019
Order ID: 9760754273
Return Tracking ID: 45489790673 / RP1219000515

Assistance Required: Please process the refund

Issue Description: Customer raised a return request for 05 item and as per customer she/he handed over all 05 items to the courier team. But according to the hybris the refund has not been processed for them. So we requested warehouse to check under RMA 42702462 & 42696139 does all item have been received in our warehouse.

And hybris too shows return request cancelled but Aramex tracking shows that items have been delivered to warehouse. Please check for the same and process the refund.

Issue History : Now the issue is warehouse is saying that they received only one item against RMA 42696139 i.e 161451601. So i confirmed with customer and he is insisting upon returning all 5 items under both RMA.

Please see to it and assist as i am getting same response from warehouse.

Issue URL : https://landmarkgroupservice.freshdesk.com/a/tickets/332647<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F332647&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C15778ccd8f494333577308d7ad9d957c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637168764631259935&sdata=NVMPXZdqAivLIxUh2LAL0TaUxf6mWvhMnuywHFAhvds%3D&reserved=0>

Regards,
Abhishek Sisodia

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