Subject: RE: Order Delay - 6461262177
From: Mohd Imran <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Amr Essam <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 10 Feb 2020 09:27:54 +0000

Hi @Mirza Muhammad<mailto:[email-masked]>@[email-masked]<mailto:[email-masked]>@Amr Essam<mailto:[email-masked]>,

Can you please get this case checked and arrange the delivery.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 9, 2020 8:21 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Ali <[email-masked]>
Subject: Order Delay - 6461262177

External email sender, please take precaution.
Hi team,

With reference to the order number: 6461262177
AWB: S000455090301

Order placed on Jan 16, 2020 and the order is still not delivered. The case has been escalated to shipa support team multiple times, the only response we are getting is they will attempt a delivery tomorrow. There has been no attempt since Jan 22, 2020 and they aren't providing us any reason either as to why this is not getting delivered so we could ask the customer for more details.

Kindly help us close this case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 February, 2020 17:29:58
Subject: Late delivery/6461262177

We have escalated this issue to Shippa twice but till now no action has been done to deliver this order

Please take a look at ticket #421896

Kindly arrange delivery date again as soon as possible

Hi Team,

Problem Statement – Late delivery
Order ID – 6461262177
Tracking ID: S000455090301
Assistance Required – Need urgent delivery

The order was placed on Jan 16, 2020, However. The order has not delivered till now, Please deliver it ASAP.

Regards,
Ahmad

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