Subject: RE: [#444510] - Re: ﻿ Order confirmed!
From: Jessie Caparas <[email-masked]>
To: Rawan Barghouth <[email-masked]>, Max <[email-masked]>, Vaibhav Ohri <[email-masked]>, Kiranraju Nair <[email-masked]>, Ashish Karini <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>, Ali Mkhaimer <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amani Khraisat <[email-masked]>
Date: Mon, 10 Feb 2020 09:16:49 +0000

Great. Thanks @Rawan Barghouth<mailto:[email-masked]>

FYI @Seeta Seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

From: Rawan Barghouth <[email-masked]>
Sent: Monday, February 10, 2020 12:45 PM
To: Jessie Caparas <[email-masked]>; Max <[email-masked]>; Vaibhav Ohri <[email-masked]>; Kiranraju Nair <[email-masked]>; Ashish Karini <[email-masked]>; Mohammad Tarabishi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nour Hanayneh <[email-masked]>; Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Amani Khraisat <[email-masked]>
Subject: RE: [#444510] - Re:  Order confirmed!

External email sender, please take precaution.
Hi Jessie,

The customer was contacted and she confirmed that she received the order, and there is no issue now.

Best Regards,

Rawan Barghouth
Contact Center Supervisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 799 526124
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
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From: Jessie Caparas [mailto:[email-masked]]
Sent: Sunday, February 9, 2020 11:55 AM
To: Max; Vaibhav Ohri; Kiranraju Nair; Ashish Karini; Rawan Barghouth; Mohammad Tarabishi
Cc: Escalations Dxbteam
Subject: RE: [#444510] - Re:  Order confirmed!
Importance: High

@Rawan Barghouth<mailto:[email-masked]> @Mohammad Tarabishi<mailto:[email-masked]>

Can you please call the customer to reconfirm whether the delivery was done or not?

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 6:38 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#444510] - Re:  Order confirmed!

External email sender, please take precaution.
Hi Team,

Problem Statement:  Proof of Delivery
Order Date : 03 Feb 2020
Order ID: 9769186197
Tracking ID: FP0204000600
Assistance Required: Need Urgent Delivery

Issue Description:  Customer is complaining that she did not received the order but she received the message stating that his order has been delivered successfully.
​
Kindly share the proof of delivery so we can share it with the customer.

Regards,
Abhishek
On Wed, 5 Feb at 9:18 AM , Raghda Shaheen <[email-masked]<mailto:[email-masked]>> wrote:
Hello,
Please note that I still have not received the order although the message says delivered.

Please advise.

Regards,
Raghda

________________________________
From: support=[email-masked]<mailto:support=[email-masked]> <support=[email-masked]<mailto:support=[email-masked]>> on behalf of Max Fashion <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 3, 2020 9:59 AM
To: raghda shaheen <[email-masked]<mailto:[email-masked]>>
Subject: Order confirmed!

Your order number is 9769186197
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Your order has been successfully placed.
Hi raghda shaheen, thanks for shopping with us.
For your reference, your order number is 9769186197
Order shipping to
raghda shaheen
rosa 117, street 3
Dubai
Mobile: +971 501891473
Payment Method:
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Order Details
Item
Description
Total Price
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[Image removed by sender.]
MAX
Great Value - Buy 1 for AED 25 and 2 for AED 45
Multiple quantities
AED 50
AED 45
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MAX
Great Value - Buy 1 for AED 20 and 2 for AED 34
Multiple quantities
AED 40
AED 34
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MAX
Printed 3-Piece Nightwear Set
Color: Blue
Size: M
Quantity: 1
AED 65
Subtotal:
AED 144
Savings:
- AED 11
Standard ground shipping:
FREE
Total
AED 144
Your order could earn you 20 Shukrans.
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