Subject: RE: Return Not Processed - 6460124827
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 10 Feb 2020 09:08:13 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Please process manual refund.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 9, 2020 8:26 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Not Processed - 6460124827

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6460124827
AWB: 34112838427145
RMA: 23223802

Order was placed on Jan 8, 2020 and was delivered on Jan 15, 2020. Customer returned the following items under above mentioned AWB:
161640316 - - Set of 5 - Printed Briefs with Elasticised Waistband - received it damaged
162054615 - - Low Top Walking Shoes with Slip On Closure

As per the tracking we have received both items back at wh. The case has been escalated to Conloc multiple times to confirm if this has been received physically at the WH but we are receiving no replies on the same.

Kindly help us close this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 February, 2020 17:48:12
Subject: Refund no processed /6460124827

Warehouse is not responding and the refund has been processed only for one item and the other item still submitted to warehouse

Problem Statement: Refund Not Processed

Order Date : Jan 8, 2020

Order ID: 6460124827
Return Tracking ID: 34112838427145
Assistance Required: process the refund for returned items

Issue Description: Customer raised a return request for 2 item and as per customer he handed over all 2 items to the courier team.

But according to the Hybris the refund has not been processed for this item 161640316 and still submitted to warehouse , So we request you to check under RMA 23223802 please check that and do the needful.

Items which have been returned:
161640316 - - Set of 5 - Printed Briefs with Elasticised Waistband
162054615 - - Low Top Walking Shoes with Slip On Closure

Regards,
Ammar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com