Subject: Re: Shukran Issue - 443668
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammad Tarabishi <[email-masked]>, escalations dxbteam <[email-masked]>, Rawan Barghouth <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 10 Feb 2020 01:23:30 -0700 (MST)

Hi Jessie, 

We informed the same to the customer and she is saying to try calling her now. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammad Tarabishi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rawan Barghouth" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 10 February, 2020 10:44:50 
Subject: RE: Shukran Issue - 443668 

Thanks Tarabishi! 

[ mailto:[email-masked] | @Apoorv Joshi ] FYI 

From: Mohammad Tarabishi <[email-masked]> 
Sent: Sunday, February 9, 2020 6:11 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rawan Barghouth <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Shukran Issue - 443668 

External email sender, please take precaution. 

Dear Jessie, 

Customer was contacted and there was no answer. 

Best Regards, 

Mohammad Al Tarabishi 
Contact Center Supervisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962 77 991 5050 

E: [ mailto:[email-masked] | [email-masked] ] 

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From: Jessie Caparas [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Thursday, February 6, 2020 7:21 AM 
To: Apoorv Joshi; Escalations Dxbteam; Rawan Barghouth; Mohammad Tarabishi 
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Inayat Ali; Shakeeb Arsalan 
Subject: RE: Shukran Issue - 443668 
Importance: High 

[ mailto:[email-masked] | @Rawan Barghouth ] [ mailto:[email-masked] | 
@Mohammad Tarabishi ] 

Please arrange a call back for the below case. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 4:13 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Shukran Issue - 443668 

External email sender, please take precaution. 

Hi Team, 

With reference to the ticket ID: 443668 

Kindly arrange a call for the customer on +971545343594 as per their request. Customer wish to link her shukran card but is getting an error that her shukran is already linked with a different account. We have checked with her contact number and name but is unable to locate any other account where the Shukran is currently linked. 

Customer's name is Saira Shoaib. 

Thank you for your help! 

Regards, 

Apoorv 

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