Subject: Re: Wrong item delivered - 6458486734
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: bsj nf <[email-masked]>, Hcmadina Wh <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sachin Maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, M Ataullah <[email-masked]>, Moosa Yusuf <[email-masked]>, IranBudhathoki <[email-masked]>, Umapathi Venkatachalam <[email-masked]>, Shamsheer Musthafa <
Date: Sun, 9 Feb 2020 23:04:35 -0700 (MST)

Hi Jessie. 

Thank you for the update and needful has been done. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "bsj nf" <[email-masked]>, "Hcmadina Wh" <[email-masked]> 
Cc: "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "M Ataullah" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "IranBudhathoki" <[email-masked]>, "Umapathi Venkatachalam" <[email-masked]>, "Shamsheer Musthafa" <[email-masked]> 
Sent: Monday, 10 February, 2020 10:32:02 
Subject: RE: Wrong item delivered - 6458486734 

Hi Fauzan, 

This has been refunded. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, February 10, 2020 7:23 AM 
To: Bsj Nf <[email-masked]>; Hcmadina Wh <[email-masked]> 
Cc: ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; M Ataullah <[email-masked]>; Moosa Yusuf <[email-masked]>; IranBudhathoki <[email-masked]>; Umapathi Venkatachalam <[email-masked]>; Shamsheer Musthafa <[email-masked]> 
Subject: Re: Wrong item delivered - 6458486734 

External email sender, please take precaution. 

Hi Team, 

We are still waiting your response on this case, kindly help us to close this case asap as it is pending since 1 month 

Thank you for your help. 

Regardsm 

Fauzan 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "bsj nf" < [ mailto:[email-masked] | [email-masked] ] >, "Hcmadina Wh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Sachin Maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Moosa Yusuf" < [ mailto:[email-masked] | [email-masked] ] >, "IranBudhathoki" < [ mailto:[email-masked] | [email-masked] ] >, "Umapathi Venkatachalam" < [ mailto:[email-masked] | [email-masked] ] >, "Shamsheer Musthafa" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 February, 2020 13:18:11 
Subject: Re: Wrong item delivered - 6458486734 

Team- Awaiting response on the concern request raised. 

Thanks 

Inayat Ali 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "bsj nf" < [ mailto:[email-masked] | [email-masked] ] >, "Hcmadina Wh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Moosa Yusuf" < [ mailto:[email-masked] | [email-masked] ] >, "IranBudhathoki" < [ mailto:[email-masked] | [email-masked] ] >, "Umapathi Venkatachalam" < [ mailto:[email-masked] | [email-masked] ] >, "Shamsheer Musthafa" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 1 February, 2020 03:33:27 
Subject: Re: Wrong item delivered - 6458486734 

Hi Team, 

We are still waiting your response on this case, kindly help us to close this case asap as it is pending since 1 month 

Thank you for your help. 

Regardsm 

Fauzan 

From: "bsj nf" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Hcmadina Wh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sachin Maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Moosa Yusuf" < [ mailto:[email-masked] | [email-masked] ] >, "IranBudhathoki" < [ mailto:[email-masked] | [email-masked] ] >, "Umapathi Venkatachalam" < [ mailto:[email-masked] | [email-masked] ] >, "Shamsheer Musthafa" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 January, 2020 09:37:37 
Subject: Wrong item delivered - 6458486734 

Hi 

[ mailto:[email-masked] | @Hcmadina Wh ] 

Please check the below trail mail order status “Item collected from customer “is done or not done. If not done kindly arrange the item collected schedule on nearest date for do the needful asap. 

Once you item collected done kindly update our GDMS support team. 

REGARDS 

HARUN 

BABYSHOP GDMS OPRATION 

JEDDAH-2113 

From: Shakeeb Arsalan 
Sent: Saturday, January 25, 2020 7:08 PM 
To: Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item delivered - 6458486734 

External email sender, please take precaution. 

Hi 

Any update ?? 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "bsj nf" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 17 January, 2020 06:21:48 
Subject: Wrong item delivered - 6458486734 

Dear Harun, 

With reference to the order number: 6458486734 

Item: 162195618 - - Britax Holiday Twin Stroller with Canopy 

Kindly advise if this item has been collected from the customer already. If so, please have it processed under RMA: 23222227. If not, please arrange collection from the customer on priority and have it processed under the given RMA. 

Please update on the same on priority. Case is pending for almost a month. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 16, 2020 6:41:23 PM 
Subject: ( Wrong item delivered) 6458486734 

Hi Team , 

Problem Statement: BABYSHOP TEAM ( Wrong item delivered) 

Order Date : Dec 27, 2019 

Deliveery Date: 1/1/2020 

Order ID: 6458486734 

Tracking ID: 00000080006045180 

Assistance Required: Wrong Item Received 

Customer emailed us informing that he ordered item ( (162195618 - - Britax Holiday Twin Stroller with Canopy))for twin but he received the single one. 

customer also provided us the picture of wrong item. 

​ 

Customer is chasing us for her order so we request you to look into this matter 

Regards, 

​Shafeeque 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com