Subject: RE: Instant Store discount issue - 6462525583
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 10 Feb 2020 04:46:35 +0000

Please offer her same as compensation voucher for online shopping

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 9, 2020 6:42 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Instant Store discount issue - 6462525583

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case. Customer placed a click and collect order and received an email saying she will get a discount at the store if she makes a store purchase at the same day when she is collecting the order - instant store discount for click and collect. However, when she showed the store staff email communication regarding the same, she wasn't offered any discount for the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 8 February, 2020 04:00:47
Subject: Store discount issue

Hi Team,

Ticket number: 438114
Problem Statement: Did not get store discount
Order Date: Jan 25, 2020
Order ID: 6462525583
Tracking ID: 646252558323999991
Store code: Centrepoint21132
Assistance Required: Need store discount

Issue Description: Customer placed an order on 25 Jan, 2020 as a click and collect and when she went to store to collect her order so she purchased some item from store to get store discount.

However, she did not get any store discount for store purchase. She also showed email confirmation that she will get a discount on her store purchase. She also complain regarding the same to the store manager.

Customer details are:
Name: Rola Sammour
Email: [email-masked]<mailto:[email-masked]>
Conatct number: +966533324499 and +966505586860

Kindly check and update.

Thank you for your help!

Regards,
Shivani

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