Subject: Wrong item delivered - 6458486734
From: Bsj Nf <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Hcmadina Wh <[email-masked]>
Cc: ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sachin Maheshwari <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, M Ataullah <[email-masked]>, Moosa Yusuf <[email-masked]>, IranBudhathoki <[email-masked]>, Umapathi Venkatachalam <[email-masked]>, Shamsheer Musthafa <[email-masked]>
Date: Mon, 10 Feb 2020 04:19:08 +0000

Hi
Team
Please find the mail before we already updated the below matter the order- 6458486734 we has been RMA received done. Kindly process the customer refund for kind your information.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Fauzan Ahmad . Musalman
Sent: Monday, February 10, 2020 6:23 AM
To: Bsj Nf <[email-masked]>; Hcmadina Wh <[email-masked]>
Cc: ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; M Ataullah <[email-masked]>; Moosa Yusuf <[email-masked]>; IranBudhathoki <[email-masked]>; Umapathi Venkatachalam <[email-masked]>; Shamsheer Musthafa <[email-masked]>
Subject: Re: Wrong item delivered - 6458486734

External email sender, please take precaution.
Hi Team,

We are still waiting your response on this case, kindly help us to close this case asap as it is pending since 1 month

Thank you for your help.

Regardsm
Fauzan

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "bsj nf" <[email-masked]<mailto:[email-masked]>>, "Hcmadina Wh" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Moosa Yusuf" <[email-masked]<mailto:[email-masked]>>, "IranBudhathoki" <[email-masked]<mailto:[email-masked]>>, "Umapathi Venkatachalam" <[email-masked]<mailto:[email-masked]>>, "Shamsheer Musthafa" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 February, 2020 13:18:11
Subject: Re: Wrong item delivered - 6458486734

Team- Awaiting response on the concern request raised.

Thanks
Inayat Ali

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "bsj nf" <[email-masked]<mailto:[email-masked]>>, "Hcmadina Wh" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Moosa Yusuf" <[email-masked]<mailto:[email-masked]>>, "IranBudhathoki" <[email-masked]<mailto:[email-masked]>>, "Umapathi Venkatachalam" <[email-masked]<mailto:[email-masked]>>, "Shamsheer Musthafa" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 03:33:27
Subject: Re: Wrong item delivered - 6458486734

Hi Team,

We are still waiting your response on this case, kindly help us to close this case asap as it is pending since 1 month

Thank you for your help.

Regardsm
Fauzan

________________________________
From: "bsj nf" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Hcmadina Wh" <[email-masked]<mailto:[email-masked]>>
Cc: "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Moosa Yusuf" <[email-masked]<mailto:[email-masked]>>, "IranBudhathoki" <[email-masked]<mailto:[email-masked]>>, "Umapathi Venkatachalam" <[email-masked]<mailto:[email-masked]>>, "Shamsheer Musthafa" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 January, 2020 09:37:37
Subject: Wrong item delivered - 6458486734

Hi
@Hcmadina Wh<mailto:[email-masked]>
Please check the below trail mail order status “Item collected from customer “is done or not done. If not done kindly arrange the item collected schedule on nearest date for do the needful asap.

Once you item collected done kindly update our GDMS support team.

REGARDS
HARUN
BABYSHOP GDMS OPRATION
JEDDAH-2113
From: Shakeeb Arsalan
Sent: Saturday, January 25, 2020 7:08 PM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item delivered - 6458486734

External email sender, please take precaution.
Hi

Any update ??

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "bsj nf" <[email-masked]<mailto:[email-masked]>>
Cc: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 January, 2020 06:21:48
Subject: Wrong item delivered - 6458486734

Dear Harun,

With reference to the order number: 6458486734
Item: 162195618 - - Britax Holiday Twin Stroller with Canopy

Kindly advise if this item has been collected from the customer already. If so, please have it processed under RMA: 23222227. If not, please arrange collection from the customer on priority and have it processed under the given RMA.

Please update on the same on priority. Case is pending for almost a month. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 6:41:23 PM
Subject: ( Wrong item delivered) 6458486734

Hi Team ,

 Problem Statement: BABYSHOP TEAM ( Wrong item delivered)

Order Date : Dec 27, 2019
Deliveery Date:  1/1/2020
Order ID: 6458486734
Tracking ID: 00000080006045180
Assistance Required: Wrong Item Received

Customer emailed us informing that he ordered  item ( (162195618 - - Britax Holiday Twin Stroller with Canopy))for twin but he received the single one.
customer also provided us the picture of wrong item.
​
Customer is chasing us for her order so we request you to look into this matter

Regards,
​Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: [#398757] - Wrong Item - 6458486734
From: Bsj Nf <[email-masked]>
To: Babyshop <[email-masked]>, IranBudhathoki <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sachin Maheshwari <[email-masked]>, Hcmadina Wh <[email-masked]>, Moosa Yusuf <[email-masked]>, Navaz Nt <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Umapathi Venkatachalam <[email-masked]>
Date: Sat, 1 Feb 2020 06:51:26 +0000

Hi

Team

Please check the below order- 6458486734 we has been RMA received done. Kindly process the customer refund for kind your information.

REGARDS

HARUN

BABYSHOP GDMS OPRATION

JEDDAH-2113

From: Babyshop
Sent: Saturday, February 01, 2020 8:48 AM
To: IranBudhathoki <[email-masked]>
Cc: [email-masked]; Ksaconloc Returns <[email-masked]>; Bsj Nf <[email-masked]>; Sachin Maheshwari <[email-masked]>; IranBudhathoki <[email-masked]>; Hcmadina Wh <[email-masked]>; Moosa Yusuf <[email-masked]>; Navaz Nt <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Umapathi Venkatachalam <[email-masked]>
Subject: Re: [#398757] - Wrong Item - 6458486734

External email sender, please take precaution.

Dear Jeddah Team,

As confirmed the item was returned to Jeddah WH.

Please confirm so we can proceed with the refund

Thanks & Regards,

Dina Samara

Crystel Back Office

[email-masked]<mailto:[email-masked]>

   On Thu, 30 Jan at 3:20 PM , Hcmadina Wh <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Iran

   Below invoice item return back customer house item already send Jeddah warehouse

   Please find attached GTM copy

Naiju Abdulkalam
COD Supervisior

Madina WareHouse

Mob: +966 544361050

Tel : 014- 8696954

Ext : 7769

E : [email-masked]<mailto:[email-masked]>

 <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MzA1NTkwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aUTClIak7oBs0Kg61AzhbVkEV0bQCVRzhHyOOJB3XNk>

<http://www.homecentre.com/>

Landmark Arabia,
Jeddah

Saudi Arabia www.homecentre.com<http://www.homecentre.com/>

FOLLOW US ON

<http://www.facebook.com/Homecentrestores> <http://www.twitter.com/askhomecentre>  <https://www.youtube.com/user/Homecentrestore>  <https://instagram.com/homecentrestores>

      From: Bsj Nf
      Sent: Thursday, January 30, 2020 1:56 PM
      To: Babyshop <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Hcmadina Wh <[email-masked]<mailto:[email-masked]>>
      Cc: [email-masked]<mailto:[email-masked]>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Umapathi Venkatachalam <[email-masked]<mailto:[email-masked]>>
      Subject: RE: [#398757] - Wrong Item - 6458486734

      @Hcmadina Wh<mailto:[email-masked]>

      Kindly update happen delivery wait for your conformation.

      REGARDS

      HARUN

      BABYSHOP GDMS OPRATION

      JEDDAH-2113

      From: Babyshop
      Sent: Thursday, January 30, 2020 12:43 PM
      To: IranBudhathoki <[email-masked]<mailto:[email-masked]>>
      Cc: [email-masked]<mailto:[email-masked]>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
      Subject: Re: [#398757] - Wrong Item - 6458486734

      External email sender, please take precaution.

      Dears,

      As confirmed on another escalation { 381864 } the item below was collected, so please find the below RMA and ensure we process the refund ASAP.

      Item: 162195618 - - Britax Holiday Twin Stroller with Canopy

      Order ID : 6458486734

      RMA : 23222227

      Thanks & Regards,

      Dina Samara

      Crystel Back Office

      [email-masked]<mailto:[email-masked]>

         On Sun, 26 Jan at 7:48 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

          Hi Sagaya Suresh Kumar,

         Any updates on the matter?

         Best regards,

         Bara'a Haj Asa'd

            On Wed, 22 Jan at 8:55 PM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

            Dear Team,

            Kindly confirm receiving the below product from the order, as he returned it from Jan 11th and still the refund not processed.

            Order number: 6458486734
            AWB: 00000080006045180

            RMA: 23222227

            Item: 162195618 - - Britax Holiday Twin Stroller with Canopy

            Please check and confirm the RMA to process the refund.

            Best regards,

            Pierre Al Ashram

      398757:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      398757:1125156