Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 03:45:39 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My online order was not almost delivered within the schedule that i have given to the team. I have chosen 9th of February, within 10am to 2pm. When it was already  1:40pm, ordered item still didn’t arrive at my location and no calls received, so I asked my husband to call your customer service. The customer service officer just told us that someone will give me a call. When the delivery man called me, he was still asking for my location which i have already provided prior checking out my order. They arrived exactly 2pm at my location, but what if I am living a little farther than al barsha 1? The delivery will not arrive on my desired time. The thing is, are customers still supposed to call your team first so the ordered item will be delivered? 

Secondly, i have received a NON Trackable shipped order message a day prior the delivery date.           07:29 AM, 10th Feb                     User                    Your comment section doesn’t accept my mobile number so I can’t proceed so I’d rather leave my concern here to reach your team.           07:32 AM, 10th Feb                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:32 AM, 10th Feb                   Fauzan                   we are really sorry for the inconvenience            07:34 AM, 10th Feb                   Fauzan                   can you please share your order number to check and raise your feedback to our relevant team           07:35 AM, 10th Feb                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           07:37 AM, 10th Feb                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:45 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/453727