Subject: Return Not Processed - 6460124827
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 9 Feb 2020 09:26:06 -0700 (MST)

Hi Team, 

With reference to the order number: 6460124827 
AWB: 34112838427145 
RMA: 23223802 

Order was placed on Jan 8, 2020 and was delivered on Jan 15, 2020. Customer returned the following items under above mentioned AWB: 
161640316 - - Set of 5 - Printed Briefs with Elasticised Waistband - received it damaged 
162054615 - - Low Top Walking Shoes with Slip On Closure 

As per the tracking we have received both items back at wh. The case has been escalated to Conloc multiple times to confirm if this has been received physically at the WH but we are receiving no replies on the same. 

Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 February, 2020 17:48:12 
Subject: Refund no processed /6460124827 

Warehouse is not responding and the refund has been processed only for one item and the other item still submitted to warehouse 

Problem Statement: Refund Not Processed 

Order Date : Jan 8, 2020 

Order ID: 6460124827 
Return Tracking ID: 34112838427145 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request for 2 item and as per customer he handed over all 2 items to the courier team. 

But according to the Hybris the refund has not been processed for this item 161640316 and still submitted to warehouse , So we request you to check under RMA 23223802 please check that and do the needful. 

Items which have been returned: 
161640316 - - Set of 5 - Printed Briefs with Elasticised Waistband 
162054615 - - Low Top Walking Shoes with Slip On Closure 

Regards, 
Ammar