Subject: Order Delay - 6461230415
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Sun, 9 Feb 2020 09:11:10 -0700 (MST)

Hi Team, 

With reference to the order number: 6461230415 
AWB: S000453948130 

The order was placed on Jan 16, 2020 and was shipped out in 2 packages under 2 AWB's. 1 AWB has already been delivered by Shipa but the remaining AWB is still not delivered by the same courier. As per them they are unable to reach the customer, customer has already confirmed her contact number: 0555848964 and we have forwarded the same to Shipa multiple times but with no resolution. The only response we are getting is they have called the customer 3 times and she did not pick up the call. The response is the same everytime we escalate it. 

Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 9 February, 2020 16:23:16 
Subject: late delivery/6461230415 

HI TEAM. 

Problem Statement: Late Delivery 
Order Date: 16-Jan-2020 
Order ID: 6461230415 
Tracking ID: S000453948130 
Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 16/01/20 but till now the order has not delivered to the customer so we request you to arrange delivery on a priority basis. 
You can reach the customer on +966555848964 
The customer is complaining that no one has tried to contact him, kindly contact him deliver the order asap. 
we have escalated the case to the courier partner several times but got no resolution. 

Regards, 
Asjad