Subject: Return Not processed - 6457415032
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Asjad Hussain <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 9 Feb 2020 08:50:21 -0700 (MST)

Hi Team, 

With reference to the order number: 6457415032 
AWB: 3417258364964 

Customer returned a total of 12 items under the above mentioned AWB. As per the tracking we have already received them at WH however, the same is pending since long. Kindly advise and let us know if we have received this items physically, if so, please process them under RMA: 23164954 urgently. 

We are not receiving any replies on the same. 

Please help us close this on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 9 February, 2020 10:06:27 
Subject: Refund/ 6457415032 

Hi team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 19, 2019 
Order ID: 6457415032 
Return Tracking ID: 3417258364964 
Assistance Required: process the refund asap 

Issue Description: Customer raised a return request for 12 items and as per customer he handed over all 12 items to the courier team.but according to the hybris the refund has not been processed for the same , So we request you to check under RMA 23164954 how many item has been received in our warehouse and process the refund asap because customer is constantly chasing us for the same . 

Regards, 
Asjad