Subject: Order Delay - 9768641841
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Sun, 9 Feb 2020 08:46:31 -0700 (MST)

Hi Team, 

With reference to the order number: 9768641841 

Order placed on Jan 28, 2020 and the status is showing ready to ship. The case has been escalated to WH multiple times to confirm whether this has been shipped or not and if it has been shipped, to share the AWB with us but we haven't received any response on the same. 

Please help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 8 February, 2020 23:57:10 
Subject: Not shipped _ 9768641841 

Dear Team 

there is no response from WH please check and do the needful 

Please check the details below 

Regards 
Ahmad 

Hi Team, 

Problem Statement: Late delivery 
Order Date : Jan 28, 2020 
Order ID: 9768641841 
Tracking ID: 976864184110010001 
Assistance Required: Need urgent delivery 

Issue Description: Customer has placed his order on Jan 28, 2020 but still she did not received her order yet. 

This order is pending from long time, so please deliver this order as soon as possible.